Telecommunications

• US 20090196407A1
• Filed: 10/19/2005
• Published: 08/06/2009
• Est. Priority Date: 10/21/2004
• Status: Abandoned Application

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Inventors: Hyerle, Robert
• Application Number:
  US11/665,907
• Publication Number:
  US 20090196407A1
• Time in Patent Office: Days
• US Class Current: 379/114.03
• CPC Class Codes: H04Q 3/0033 customer-controlled
• CPC Class Codes: H04Q 3/0054 Service creation techniques
• CPC Class Codes: H04Q 3/54525 Features introduction
• CPC Class Codes: H04Q 3/54566 Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/54583 Software development, e.g. procedural, object oriented, software generation, software testing

Abstract

According to one aim of the present invention there is provided a method, in a telecommunications network, of creating user-definable call handling functionality accessible by way of telephone call to a voice application, comprising: generating a call handling package comprising one or more conditions, and one or more call handling actions, allocating an identifier to the call handling package in such a way that when a call is placed to the voice application the allocated identifier is requested, and in response to receiving the allocated identifier the voice application handles the call in accordance with the call handling package associated with the identifier.

Claims

1. A method, in a telecommunications network, of creating user-definable call handling functionality accessible by way of telephone call to a voice application, comprising:

generating a call handling package comprising one or more conditions, and one or more call handling actions;

allocating an identifier to the call handling package in such a way that when a call is placed to the voice application the allocated identifier is requested, and in response to receiving the allocated identifier the voice application handles the call in accordance with the call handling package associated with the identifier.

2. A method according to claim 1, wherein the step of generating a call handling package further comprises defining in one of the call handling actions a destination telephone number.

3. A method according to claim 1, wherein the step of generating further comprises defining a limitation parameter.

4. A method according to claim 3, wherein the step of defining a limitation parameter comprises defining a limit as to the maximum number of times a call to the telephone number may result in the call being connected to the destination telephone number.

5. A method according to claim 3, wherein the step of defining a limitation parameter comprises defining a limit as the maximum length of a call.

6. A method according to claim 3, wherein the step of creating a condition comprises defining a time call window during which a call to the telephone number may result in the call being connected to the destination telephone number.

7. A method according to claim 3, wherein the step of creating a condition comprises defining an expiry time, before which a call to the telephone number may result in the call being connected to the destination telephone number.

8. A method according to claim 3, wherein the step of creating a condition comprises defining one or more telephone numbers from which a call to the telephone number may result in the call being connected to the destination telephone number.

9. A method according to claim 1, wherein the step of creating one or more call handling actions comprises defining a telephone subscriber account number to be billed for any call charges relating from a subsequent call being connected to the destination telephone number.

10. A method according to claim 1, further comprising sending details of the created call handling package to the creator thereof.

11. A method according to claim 8, further comprising sending details of the created call handling package to one or more of the defined telephone subscriber numbers.

12. A method according to claim 1, wherein the telecommunication network further includes a media platform hosting the voice application the method further comprising supplying details of the call handling package and allocated identifier to the media platform or voice application.

20. A voice application for a telecommunications system adapted for operating in accordance with claim 1.

13. A method of accessing user-defined call handling functionality accessible through a telephone call placed to a voice application through a telecommunications network, comprising:

requesting an identifier;

retrieving a call handling package associated with the identifier, the call handling package comprising one or more call handling actions and one or more conditions;

carrying out at least one of the call handling actions in accordance with the one or more conditions.

14. A method according to claim 13, wherein the call handling package further includes a limitation parameter, and wherein the step of carrying out of at least one of the call handling actions is conditional on the value of the limitation parameter.

15. A method according to claim 13, wherein the limitation parameter defines a limit as to the maximum number of times the call handling functionality may be accessed, the step of carrying out at least one of the call handling actions only occurring where the value of the limitation parameter is below a predefined value.

16. A method according to claim 13, wherein the one or more conditions defines a call time window, the step of carrying out at least one of the call handling actions only occurring where the call is placed in the time window.

17. A method according claim 13, wherein the one or more conditions define an expiry time, the step of carrying out at least one of the call handling actions only occurring where the call is placed prior expiration of the expiry time.

18. A method according to claim 13, wherein the one or more conditions define one or more allowed calling telephone numbers, the step of carrying out at least one of the call handling actions only occurring where the call is placed from one of the defined allowed calling telephone numbers.

19. A method according to claim 13, further comprising, upon completion of the call, generating a billing record in accordance with the one or more call handling actions.