DATA MANAGEMENT SYSTEMS FOR COLLISION REPAIR COACHING
First Claim
1. A system for collection of evaluation data, comprising:
- a computing tool configured to communicate with a database;
a workflow operations guiding module operable on the computing tool and configured to query a user for evaluation information on steps performed by technicians in a vehicle repair procedure as specified in the database; and
an evaluation module configured to receive the evaluation information and to generate a review summary based on the evaluation information.
1 Assignment
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Accused Products
Abstract
A system for on-site collection of evaluation data at a vehicle repair installation site is disclosed. Generally the system includes a computing tool connected to a database, a workflow operations guiding module that runs on the computing tool, an evaluation module, a comparison module, a data-mining module, a certification module, a legal compliance module, and a repair procedure compliance module. As a vehicle is repaired, the workflow operations guiding module prompts a coach with questions. The evaluation module performs a quantitative analysis of the answers provided by the coach and the comparison module compares the result of the quantitative analysis against aggregated or averaged information. The certification module compares information from the comparison module against predetermined certification criteria and the data mining module identifies correlations, trends or patterns in collected data by the system.
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Citations
22 Claims
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1. A system for collection of evaluation data, comprising:
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a computing tool configured to communicate with a database; a workflow operations guiding module operable on the computing tool and configured to query a user for evaluation information on steps performed by technicians in a vehicle repair procedure as specified in the database; and an evaluation module configured to receive the evaluation information and to generate a review summary based on the evaluation information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for providing coaching for repair technicians, the method comprising:
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receiving, at a computing tool, digital images of a vehicle repair procedure performed at an installation site by a technician; generating a query from a database on a repair step of the vehicle repair procedure; displaying the generated query on an interface of the computing tool; receiving an input in response to the query whose value is based on the digital images of the vehicle repair procedure; and generating at least one of coaching, evaluation, verification or certification information for the technician based on the response to the query. - View Dependent Claims (14, 15, 16, 17)
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18. A computer-readable storage medium comprising a set of instructions for providing coaching for repair procedures, the set of instructions to direct a processor to perform acts of:
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receiving, at a computing tool, digital images of a vehicle repair procedure performed at an installation site by a technician; generating a query from a database on a repair step of the vehicle repair procedure; displaying the generated query on an interface of the computing tool; receiving an input in response to the query whose value is based on the digital images of the vehicle repair procedure; and generating at least one of coaching, evaluation, verification or certification information for the technician based on the response to the query. - View Dependent Claims (19, 20, 21, 22)
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Specification