Automated Repair System and Method for Network-Addressable Components
First Claim
1. A system, implemented on a suitable computing device, for automated repair of network-addressable components, comprising:
- a service event filter in communication with software agents, wherein the service event filter receives the information related to the operation of a component and in real time determines if the received information indicates a serviceable event;
a service event analyzer coupled to the service event filter, wherein the service event analyzer;
determines in real time an applicable procedure for repair or replacement of the component, and formats in real time the information related to the operation of the component and the applicable procedure into a machine-readable message;
a serviceable event interface that provides in real time the machine-readable message to a remote service center and receives an indication related to dispatch of a replacement for the component.
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Abstract
A system, and a corresponding method provide for automated repair of network-addressable components belonging to an enterprise. The system includes a service event filter that receives information related to the operation of the component and in real time determines if the received information indicates a serviceable event; and a service event analyzer coupled to the service event filter. The service event analyzer determines in real time an applicable procedure for repair or replacement of the component, and formats in real time the information related to the operation of the component and the applicable procedure into a machine-readable message. Finally, the system includes a serviceable event interface that provides in real time the machine-readable message to a remote service center and receives an indication related to dispatch of a replacement for the component.
41 Citations
20 Claims
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1. A system, implemented on a suitable computing device, for automated repair of network-addressable components, comprising:
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a service event filter in communication with software agents, wherein the service event filter receives the information related to the operation of a component and in real time determines if the received information indicates a serviceable event; a service event analyzer coupled to the service event filter, wherein the service event analyzer; determines in real time an applicable procedure for repair or replacement of the component, and formats in real time the information related to the operation of the component and the applicable procedure into a machine-readable message; a serviceable event interface that provides in real time the machine-readable message to a remote service center and receives an indication related to dispatch of a replacement for the component. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 18, 19)
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9. A method, executed on a suitable computing device, for automated repair of network-addressable components, comprising:
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receiving information obtained using software agents resident on the network-addressable components, the information related to an operation of a component; filtering the obtained information in real time to determine the existence of a serviceable event; when a serviceable event exists, analyzing in real time the obtained information to determine an applicable procedure for repair or replacement of the component; formatting in real time the information related to the operation of the component and the applicable procedure into a machine-readable message; providing in real time the machine-readable message to a remote service center; and receiving an indication related to dispatch of a replacement for the component. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A system, implemented on a suitable computing device, for automated repair of network-addressable components, the system, comprising:
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means for receiving the information related to an operation of the component; means for real time determination if the received information indicates a serviceable event; means for real time determination of an applicable procedure for repair or replacement of the component, and means for real time formatting the information related to the operation of the component and the applicable procedure into a machine-readable message; means for real time providing the machine-readable message to a remote service center; and
,means for receiving from the remote service center an indication related to dispatch of a replacement for the component. - View Dependent Claims (17, 20)
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Specification