METHOD AND SYSTEM FOR AUTHENTICATING CUSTOMER IDENTITIES
First Claim
1. A method for automated authentication of a customer'"'"'s identity, the method comprising:
- receiving a service request from a customer;
retrieving customer profile information related to the customer;
generating a first plurality of questions based on the customer profile information;
receiving a first plurality of answers to the first plurality of questions from the customer;
automatically analyzing the first plurality of answers by comparing the first plurality of answers with the customer profile information;
calculating a first authentication score based on the analysis of the first plurality of answers; and
authenticating the customer if the first authentication score is within an acceptable range.
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Accused Products
Abstract
This disclosure describes, generally, methods and systems for authenticating the identities of customers. For example, a method comprising receiving a service request from a customer and retrieving customer profile information related to the customer is described. The method further comprises generating questions based on the customer profile information and receiving answers to the questions from the customer. Furthermore, the method comprises analyzing the answers by comparing the answers with the customer profile information and calculating an authentication score based on the analysis of the answers. The method further authenticates the customer based on the authentication score being greater than a threshold score level.
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Citations
20 Claims
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1. A method for automated authentication of a customer'"'"'s identity, the method comprising:
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receiving a service request from a customer; retrieving customer profile information related to the customer; generating a first plurality of questions based on the customer profile information; receiving a first plurality of answers to the first plurality of questions from the customer; automatically analyzing the first plurality of answers by comparing the first plurality of answers with the customer profile information; calculating a first authentication score based on the analysis of the first plurality of answers; and authenticating the customer if the first authentication score is within an acceptable range. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for authentication of a customer'"'"'s identity, the system comprising:
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a question database configured to store a plurality of authentication questions; a customer database configured to store customer profile data; and a processing center coupled to the question database and the customer database configured to; receive a service request from a customer; retrieve customer profile data related to the customer from the customer database; retrieve a first plurality of questions from the question database based on the customer profile data; present the first plurality of questions to the customer; receive a first plurality of answers to the first plurality of questions; automatically analyze the first plurality of answers by comparing the first plurality of answers with the customer profile information; calculate a first authentication score based on the analysis of the first plurality of answers; and authenticate the customer based on the first authentication score being greater than a threshold score level. - View Dependent Claims (14, 15, 16, 17)
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18. A machine-readable medium including sets of instructions which, when executed by a machine, cause the machine to:
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receive a service request from a customer; retrieve customer profile information related to the customer; generate a first plurality of questions based on the customer profile information; receive a first plurality of answers to the first plurality of questions from the customer; automatically analyze the first plurality of answers by comparing the first plurality of answers with the customer profile information; calculate a first authentication score based on the analysis of the first plurality of answers; and authenticate the customer based on the first authentication score being greater than a threshold score level. - View Dependent Claims (19, 20)
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Specification