TICKET APPROVAL SYSTEM FOR AND METHOD OF PERFORMING QUALITY CONTROL IN FIELD SERVICE APPLICATIONS
First Claim
Patent Images
1. A method of performing quality control in a field service application, the method comprising the steps of:
- obtaining a ticket;
performing at least one task associated with the ticket;
collecting data associated with the at least one task;
transmitting the data to a work management server, wherein the work management server includes a database and an approval application; and
reviewing the data received by the approval application for quality control purposes.
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Abstract
A ticket approval system and method of performing quality control in a field service application. The method includes obtaining a ticket, performing at least one task associated with the ticket, collecting data associated with at least one task, and transmitting the data to a work management server including database and approval applications. Also provided is a method of reviewing the data received by the approval application for quality control purposes.
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Citations
35 Claims
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1. A method of performing quality control in a field service application, the method comprising the steps of:
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obtaining a ticket; performing at least one task associated with the ticket; collecting data associated with the at least one task; transmitting the data to a work management server, wherein the work management server includes a database and an approval application; and reviewing the data received by the approval application for quality control purposes. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method of performing quality control in a field service application, the method comprising the steps of:
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obtaining a ticket, the ticket associated with a determination of a presence or an absence of at least one underground facility; determining the presence or absence of the at least one underground facility associated with the ticket; performing at least one task resulting from the step of determining; generating and collecting data associated with a dig area defined in the ticket; transmitting the data to a work management server, wherein the work management server includes a database and an approval application; and reviewing the data received by the approval application for quality control purposes. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A system for maintaining quality control in a field service application, the system comprising:
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a memory to store a ticket with a work order and a dig area associated with the work order; a communication interface; an image capture mechanism, coupled to the communication interface, to obtain data associated with the ticket and to provide the data to the communication interface; and a work management server coupled to the communication interface and including a database and a ticket approval application wherein the ticket approval application provides a graphical computerized mechanism for an approver to perform a quality control review of the work order based on a comparison of the data obtained by the image capture mechanism and the work order. - View Dependent Claims (31, 32, 33, 34)
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35. A system, comprising:
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a memory to store a ticket with a work order and a dig area associated with the work order, wherein the ticket is associated with at least one task, and wherein the at least one task includes a marking for a presence or an absence of at least one underground facility; a communication interface to obtain data associated with the marking, the data including at least one image associated with the marking; a work management server coupled to the communication interface and including a database and a ticket approval application; at least one display device coupled to the work management server to display the at least one image associated with the marking; and a user input device coupled to the work management server to provide at least one indication to the ticket approval application of a quality assessment of the work order based at least in part on the at least one image displayed on the at least one display device.
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Specification