Method and System for Managing Customer Relations
0 Assignments
0 Petitions
Accused Products
Abstract
A method and system for managing customer relations by collaborating information for a group of various businesses with different or similar interests or that are complementary to one another. The businesses may even be in competition with one another. The system enables leveraging the overall information in a data collecting system, in order to increase profit and improve customer services, with an emphasis or the users'"'"' privacy. The system operates by dispensing, redeeming and documenting vouchers and information regarding total sales in real time via mobile communications.
-
Citations
58 Claims
-
1-14. -14. (canceled)
-
15. A method of managing customer relations and promoting sales at a point of sale (POS), comprising:
-
a. analyzing data concerning former purchasing behavior stored in an adaptive data warehouse, b. determining one or more vouchers to be dispensed to said customer; and
,c. dispensing one or more vouchers to said customer;
each of said vouchers comprising financial data and merchandise-related data obtained as a result of said analysis. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
-
-
36. A method of doing business by cooperating between various businesses with different or similar interests thus equitably dispensing vouchers of said businesses to customers to increase the total sales in a point of sale (POS), said method comprising:
-
a. collecting a plurality of vouchers from said businesses; b. determining which voucher to send according to purchasing behavior stored in an adaptive database; and
,c. dispensing at least one voucher to said customer. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47)
-
-
48. A system adapted to promote sales for two or more businesses, which communicate with customers using vouchers, comprising:
-
a. a messaging system, adapted to send said vouchers to said customers and receive replies from said customers; b. a data warehouse, adapted to store data selected from customers'"'"' shopping habits, vouchers, financial data concerning said businesses, discounts, merchandise-related data, or any combination thereof; c. an active CRM Server, adapted to determine the number and order sent to said customer according to the data stored in said database. - View Dependent Claims (49, 50, 51, 52, 53, 54, 55, 56, 57, 58)
-
Specification