SYSTEM AND METHOD FOR PUBLICIZING BUSINESS SERVICES

• US 20090210334A1
• Filed: 02/19/2008
• Published: 08/20/2009
• Est. Priority Date: 02/19/2008
• Status: Abandoned Application

• Current Assignee: Charles Mark Russell
• Original Assignee: Charles Mark Russell
• Inventors: RUSSELL, Charles Mark
• Application Number:
  US12/033,783
• Publication Number:
  US 20090210334A1
• Time in Patent Office: Days
• US Class Current: 705/35
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A system and method for publicizing business services including objective information for use by customers or prospective customers in selecting a service provider, including verified recordings of actual interactions between service providers and their customers. Additional subjective information, rating, comment, or the like may be provided to supplement the objective information, wherein the objective information may allow a user to put the subjective information into context.

Claims

1. A method for publicizing business services via a communication interface comprising the steps of:

recording an interaction between at least one of a service provider and a customer; and

publicizing a copy of the recorded interaction via the communication interface,

wherein a prospective customer may review the publicized copy of the recorded interaction via the communication interface for use in evaluating business services offered by the service provider.

2. The method of claim 1, wherein the step of recording comprises placing a telephone call to a verified telephone number of the customer, placing a telephone call to a verified telephone number of the service provider, connecting the customer and the service provider, and recording an interaction of the customer and the service provider.

3. The method of claim 2, further comprising the step of charging a user account for recording the telephone call, wherein the user account is a user account associated with the service provider if the service provider is a sponsoring service provider, and wherein the user account is a user account associated with a customer if the service provider is not a sponsoring provider.

4. The method of claim 1, further comprising the step of storing a copy of the recorded interaction.

5. The method of claim 4, further comprising the step of associating the stored copy of the recorded interaction with an account of at least one of the service provider and the customer.

6. The method of claim 4, further comprising the step of editing the stored copy of the recorded interaction, wherein the step of publicizing a copy of the recorded interaction comprises publicizing an edited copy of the recorded interaction.

7. The method of claim 6, wherein the step of editing comprises performing at least one authorized editing function, wherein the at least one authorized editing function is selected to prevent a user from biasing the edited copy of the recorded interaction.

8. The method of claim 4, wherein the step of storing a copy of the recorded interaction comprises storing a copy of the recorded interaction on a storage medium controlled by host of the communication interface.

9. The method of claim 4, further comprising the step of associating at least one of a rating, a comment, an anecdote, and an opinion with the stored copy of the recorded interaction, wherein said at least one of a rating, a comment, an anecdote, and an opinion is publicized with the copy of the recorded interaction.

10. The method of claim 1, further comprising the steps of providing a searchable directory of service providers and locating a service provider via the searchable directory.

11. The method of claim 1, wherein the step of publicizing the recorded interaction comprises playing the copy of the recorded interaction.

12. The method of claim 2, wherein at least one of the steps of placing a telephone call to the customer and placing a telephone call to the service provider comprises placing a telephone call via a computer network.

13. A system for publicizing business services comprising:

a host operable to record at least one interaction between at least one of a service provider and a customer of the service provider;

a storage medium controlled by the host operable to store at least one recorded interaction; and

a communication interface operable to publicize the at least one recorded interaction stored on the storage medium.

wherein the at least one recorded interaction stored on the storage medium is associated with an account of at least one of the service provider and the customer.

14. The system of claim 13, wherein the host is operable to call a customer at a verified telephone number associated with the customer, call a service provider at a verified number associated with the service provider, connect the customer and the service provider, and record an interaction between the customer and the service provider.

15. The system of claim 13, wherein the communication interface comprises a directory of service providers, and wherein at least one recorded interaction is accessible via the communication interface and is associated with a respective service provider of the directory.

16. The system of claim 13, wherein the host comprises at least one computer accessible via an interface device.

17. The system of claim 16, wherein the interface device is selected from the group consisting of a personal computer, a phone, and a portable device.

18. The system of claim 13, wherein the host is further operable to edit at least one recorded interaction stored on the storage medium.

19. The system of claim 13, further comprising a plurality of accounts, wherein each account is associated with a verified user.

20. The system of claim 19, wherein each of the plurality of accounts is selected from the group consisting of service provider accounts, customer accounts, and combination accounts, said service provider accounts being selected from the group consisting of sponsoring service provider accounts and non-sponsoring service provider accounts.