System and method for providing personalized reverse 911 service

• US 20090213999A1
• Filed: 02/25/2008
• Published: 08/27/2009
• Est. Priority Date: 02/25/2008
• Status: Active Grant

• Current Assignee: Ooma Incorporated
• Original Assignee: Ooma Incorporated
• Inventors: Peck, Jeff, Krein, Todd, Farrand, Toby
• Granted Patent: US 8,515,021 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: H04L 65/40 Support for services or applications
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 2203/205 Broadcasting
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/5009 Adding a party to an existing conference
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network

Abstract

Systems and methods for providing personalized reversed 911 services are provided. In accordance with exemplary embodiments, a 911 call indication is received. This 911 call indication triggers a review of at least one reverse 911 profile associated with media gateway device initiating the 911 call. One or more call treatments to be performed based on the reverse 911 profiles are determined. Instructions for performing the one or more call treatments may then be generated and forwarded to one or more appropriate components.

Claims

1. A method for providing personalized reversed 911 services, comprising:

receiving a 911 call indication;

reviewing a reverse 911 profile associated with a media gateway device initiating the 911 call;

determining one or more call treatments to be performed based on the reverse 911 profile; and

providing instructions for performing the one or more call treatments.

2. The method of claim 1 wherein determining one or more call treatments comprises determining at least one designated communication device to contact regarding the 911 call.

3. The method of claim 1 wherein the one or more call treatments comprises sending a message to at least one designated communication device.

4. The method of claim 3 wherein the message comprises a SMS message.

5. The method of claim 3 wherein the message comprises an audio message.

6. The method of claim 3 wherein the message comprises a recording of the 911 call.

7. The method of claim 3 wherein the message comprises telemetry.

8. The method of claim 3 wherein the message comprises attached data.

9. The method of claim 8 wherein the attached data comprises a snapshot from a home security camera.

10. The method of claim 8 wherein the attached data comprises a status report from an alarm system.

11. The method of claim 1 wherein the one or more call treatments comprises conferencing a designated communication device into the 911 call.

12. The method of claim 11 wherein the conferencing allows the designated communication device to monitor the 911 call.

13. The method of claim 1 further comprising performing the one or more call treatments based on the instructions.

14. The method of claim 1 further comprising receiving rules to personalize the reverse 911 profile.

15. A system for providing personalized reverse 911 service, comprising:

a profile database containing at least one reverse 911 profile, the reverse 911 profile comprising one or more call treatments;

a reverse 911 management module configured to review the reverse 911 profile associated with a media gateway device initiating the 911 call to determine the one or more call treatments to be performed based on the reverse 911 profile; and

a communication module configured to provide instructions for performing the one or more call treatments.

16. The system of claim 15 further comprising an interface module configured to allow customization of the reverse 911 profile.

17. The system of claim 16 wherein the interface module is comprised within a web server.

18. The system of claim 15 wherein the profile database, reverse 911 management module, and communication module are embodied within a VoIP provider system.

19. The system of claim 15 wherein the profile database, reverse 911 management module, and communication module are embodied within the media gateway device initiating the 911 call.

20. A machine readable medium having embodied thereon a program, the program providing instructions for a method for personalized reversed 911 services, the method comprising:

receiving a 911 call indication;

reviewing a reverse 911 profile associated with a media gateway device initiating the 911 call;

determining one or more call treatments to be performed based on the reverse 911 profile; and

providing instructions for performing the one or more call treatments.