Open Architecture For A Voice User Interface
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Accused Products
Abstract
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and a broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.
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Citations
52 Claims
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1-35. -35. (canceled)
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36. A method comprising:
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receiving an input from a media communications server via a session established by a broker based on a distribution of processing load; interpreting a request for information in the input; communicating the request for information to a network; and receiving information from the network responsive to the request for information. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46)
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47. A system comprising:
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a first communications channel; a second communications channel; and one or more processors to; receive an input from a media communications server via a session established by a broker based on a distribution of processing load, over the first communications channel; interpret a request for information in the input; communicate the request for information to a network over the second communications channel; and receive information from the network responsive to the request for information over the second communications channel.
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48. A tangible computer-readable medium having stored thereon computer-executable instructions that, if executed by a computing device, cause the computing device to perform a method comprising:
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receiving an input from a media communications server via a session established by a broker based on a distribution of processing load; interpreting a request for information in the input; communicating the request for information to a network; and receiving information from the network responsive to the request for information.
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49. A method comprising:
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receiving an input from a communications subsystem; requesting a dialog engine from a broker operable to distribute a processing load across a plurality of dialog engines; sending a request for information corresponding to the input to the dialog engine; and receiving information from the dialog engine corresponding to the request for information. - View Dependent Claims (50)
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51. A system comprising:
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a first communications channel; a second communications channel; and one or more processors to; receive an input from a communications subsystem over the first communications channel; request a dialog engine from a broker operable to distribute a processing load across a plurality of dialog engines; send a request for information corresponding to the input to the dialog engine over the second communications channel; and receive information from the dialog engine corresponding to the request for information over the second communications channel.
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52. A tangible computer-readable medium having stored thereon computer-executable instructions that, if executed by a computing device, cause the computing device to perform a method comprising:
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receiving an input from a communications subsystem; requesting a dialog engine from a broker operable to distribute a processing load across a plurality of dialog engines; sending a request for information corresponding to the input to the dialog engine; and receiving information from the dialog engine corresponding to the request for information.
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Specification