METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR PROVIDING REAL-TIME RECOMMENDATIONS

• US 20090216547A1
• Filed: 02/22/2008
• Published: 08/27/2009
• Est. Priority Date: 02/22/2008
• Status: Abandoned Application

• Current Assignee: Disney Enterprises Incorporated (The Walt Disney Company)
• Original Assignee: Disney Enterprises Incorporated (The Walt Disney Company)
• Inventors: Canora, David J., Gross, David B., Rench, Scott, Martin, Ernest L., Grossman, Robert David
• Application Number:
  US12/036,176
• Publication Number:
  US 20090216547A1
• Time in Patent Office: Days
• US Class Current: 705/346
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting

Abstract

A method, system and computer program product for providing real-time recommendations. The method includes accessing an itinerary corresponding to a guest of a venue, the venue having a plurality of attractions. The itinerary was created in response to one or both of preferences of the guest and historical data about the venue. Real-time data about the guest and/or real-time data about the venue are received. A real-time recommendation is created in response to the itinerary, to a current location of the guest, and to one or more of the real-time data about the guest and the real-time data about the venue. The real-time recommendation includes one or more suggested future activities for the guest. The one or more suggested future activities are communicated to the guest via a user device.

Claims

1. A method for providing real-time recommendations, the method comprising:

accessing an itinerary corresponding to a guest of a venue, the venue having a plurality of attractions and the itinerary created in response to one or more of preferences of the guest and to historical data about the venue;

receiving one or more of real-time data about the guest and real-time data about the venue;

creating a real-time recommendation in response to the itinerary, to a current location of the guest, and to one or more of the real-time data about the guest and the real-time data about the venue, the real-time recommendation including one or more suggested future activities for the guest; and

communicating the one or more suggested future activities to the guest via a user device.

2. The method of claim 1 further comprising updating the itinerary in response to one or more of the real-time data about the guest and the real-time data about the venue.

3. The method of claim 1 wherein the real-time data about the guest includes current preferences of the guest.

4. The method of claim 1 wherein the real-time data about the venue includes a current wait time at one or more attractions at the venue.

5. The method of claim 1 wherein the real-time data about the venue includes one or more of an attendance level and availability of the attractions.

6. The method of claim 1 wherein the real-time data about the venue includes a suggested return time for one or more attractions within the venue.

7. The method of claim 1 wherein the real-time data about the guest includes an estimated current energy level of the guest.

8. The method of claim 1 wherein the historical data about the venue includes data about past movements of crowds through the venue.

9. The method of claim 1 wherein the real-time recommendation is created further in response to itineraries and suggestions given to one or more other guests.

10. The method of claim 1 wherein the preferences of the guest includes one or more of activities the guest is interested in visiting, activities the guest has visited previously, and an enjoyment rating associated with one or more of the activities the guest has visited previously.

11. A system for providing real-time recommendations, the system comprising:

a computer; and

instructions executing on the computer for facilitating;

accessing an itinerary corresponding to a guest of a venue, the venue having a plurality of attractions and the itinerary created in response to one or more of preferences of the guest and to historical data about the venue;

receiving one or more of real-time data about the guest and real-time data about the venue;

creating a real-time recommendation in response to the itinerary, to a current location of the guest, and to one or more of the real-time data about the guest and the real-time data about the venue, the real-time recommendation including one or more suggested future activities for the guest; and

communicating the one or more suggested future activities to the guest.

12. The system of claim 11 wherein the system is mobile and the system further comprises a locator device for determining the current location of the guest.

13. The system of claim 11 wherein the system is stationary with a fixed location and the current location of the guest is the fixed location of the system.

14. The system of claim 11 wherein the real-time data about the venue includes a current wait time at one or more attractions at the venue.

15. The system of claim 11 wherein the real-time recommendation is created further in response to itineraries and suggestions given to one or more other guests.

16. A computer program product for providing real-time recommendations, the computer program product comprising:

a computer-readable storage medium for storing instructions for executing a real-time recommendation service, the real-time recommendation service comprising a method of;

accessing an itinerary corresponding to a guest of a venue, the venue having a plurality of attractions and the itinerary created in response to one or more of preferences of the guest and to historical data about the venue;

receiving one or more of real-time data about the guest and real-time data about the venue;

creating a real-time recommendation in response to the itinerary, to a current location of the guest, and to one or more of the real-time data about the guest and the real-time data about the venue, the real-time recommendation including one or more suggested future activities for the guest; and

communicating the one or more suggested future activities to the guest via a user device.

17. A device for creating a dynamic itinerary for a guest at a venue, the device comprising:

one or more processes executing within the device and operable to access a pre-existing itinerary;

one or more processes executing within the device and operable to access real-time data about the guest;

one or more processes executing within the device and operable to access real-time data about the venue; and

one or more processes executing within the device and operable to modify the preexisting itinerary to create the dynamic itinerary using the real-time data about the guest and the real-time data about the venue.

18. The device of claim 17 further comprising:

one or more processes executing within the device and operable to access real-time data about other guests at the venue, wherein the one or more processes operable to create the dynamic itinerary use the data about other guests at the venue.

19. A crowd management system comprising:

a central system for collecting real-time information about a plurality of guests at a venue and real-time operations data about the venue; and

processes operable to use the collected real-time information and the real-time operations data to generate real-time recommendations for future activities of two or more of the plurality of guests.

20. The system of claim 19 wherein the collected real-time information includes current preferences of one or more of the guests.

21. The system of claim 19 wherein the collected real-time operations data includes a current wait time at one or more of the attractions at the venue.

22. The system of claim 19 wherein the collected real-time operations data includes one or more of an attendance level and availability of the attractions.

23. The system of claim 19 wherein the collected real-time operation data includes a suggested return time for one or more attractions within the venue.

24. The system of claim 19 wherein the processes are further operable to utilize itineraries for two or more of the plurality of guests along with the collected real-time information and the real-time operations data to generate the real-time recommendations for future activities, each itinerary created in response to one or more of preferences of a guest and to historical data about the venue.

25. The system of claim 24 wherein the historical data includes past movements of crowds through the venue.