COLLABORATIVE REVIEW SYSTEM

• US 20090216608A1
• Filed: 02/22/2008
• Published: 08/27/2009
• Est. Priority Date: 02/22/2008
• Status: Abandoned Application

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Bechtel, Michael E.
• Application Number:
  US12/036,001
• Publication Number:
  US 20090216608A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A system for collaborative review is described. The system may include a memory, an interface, and a processor. The memory may store responses, an item, ratings, user response quality scores, weighted ratings, and total ratings. The interface may communicate with users and a content provider. The processor may receive the item from the content provider. The processor may receive the responses, based on the item, from the users. The processor may receive the ratings for each response from the users. The processor may calculate the user response quality score for each user and may determine the weighted rating of each response based on the user quality score of the user who provided the response. The processor may determine the total rating for each response based on the weighted ratings and may provide the responses, ordered based on the total ratings, to the content provider.

Claims

1. A method for collaborative review, the method comprising:

receiving a plurality of responses from a plurality of users based on an item provided by a content provider;

receiving a plurality of ratings for each response from the plurality of users;

calculating a user response quality score for each user in the plurality of users;

determining a weighted rating for each rating of each response based on the user response quality score of the user who provided each rating;

determining a total rating for each response based on the weighted ratings of each response; and

providing the responses to the content provider, wherein the responses are ordered in accordance with the total rating of each response.

2. The method of claim 1 wherein the item comprises a question.

3. The method of claim 1 wherein the user response quality score for each user is based on at least one of a number of responses provided by the user, a number of times the plurality of users viewed a response of the user, and an average rating given by the plurality of users to the responses provided by the user.

4. The method of claim 1 further comprising:

selecting, by the content provider, at least one most accurate response in the plurality of responses; and

receiving an indication from the content provider of the at least one best response.

5. The method of claim 4 wherein the user response quality score of each user is based at least in part on a number of times a response provided by the user is selected by the content provider.

6. The method of claim 1 wherein determining a weighted rating of each rating further comprises multiplying the rating by the user quality score of the user who provided the rating.

7. The method of claim 1 wherein the total rating of each response is equal to an average of the weighted ratings of each response.

8. A method for determining the quality of responses of a user in a collaborative environment, the method comprising:

identifying a collaborative environment wherein a user provides a plurality of responses based on a plurality of items provided by a plurality of content providers, and a plurality of users views the plurality of responses and provides a plurality of ratings for the plurality of responses;

determining a quantity of the plurality of responses a user provided to the collaborative environment;

determining a number of times the responses provided by the user were viewed by the plurality of users;

determining an average of the plurality of ratings given by the plurality of users to the responses provided by the user;

calculating a user response quality score based on at least one of the number of responses, the number of times a response was viewed and the average of the plurality of ratings; and

providing the user response quality score to the user.

9. The method of claim 8 further comprising providing an incentive to the user if the user response quality score is higher than a user response quality score threshold.

10. The method of claim 9 wherein the user response quality score threshold represents a user response quality score of a user providing valuable responses to the collaborative network.

11. The method of claim 8 further comprising using the user response quality score to weight the plurality of ratings provided by the user.

12. The method of claim 8 wherein at least one item in the plurality of items comprises a question.

13. The method of claim 8 further comprising:

providing the plurality of responses to a content provider in the plurality of content providers;

receiving from the content provider a selection of at least one most accurate response in the plurality of responses;

determining a number of times the responses provided by the user were selected by one of the content providers; and

calculating the user response quality score based at least in part on the number of times the responses provided by the user were selected by one of the content providers.

14. A system for collaborative review, the system comprising:

means for receiving a plurality of responses from a plurality of users based on an item provided by a content provider;

means for receiving a plurality of ratings for each response from the plurality of users;

means for calculating a user response quality score for each user in the plurality of users;

means for determining a weighted rating for each rating of each response based on the user response quality score of the user who provided each rating;

means for determining a total rating for each response based on the weighted ratings of each response; and

means for providing the responses to the content provider, wherein the responses are ordered in accordance with the total rating of each response.

15. The system of claim 14 wherein the item comprises a question.

16. The system of claim 14 wherein the user response quality score for each user is based on at least one of a number of responses provided by the user, a number of times the plurality of users viewed a response provided by the user, and an average of the plurality of ratings given by the plurality of users to the responses of the user.

17. The system of claim 14 further comprising:

means for selecting, by the content provider, at least most accurate response in the plurality of responses; and

means for receiving an indication from the content provider of the at least one most accurate response.

18. The system of claim 17 wherein the user response quality score of each user is based at least in part on a number of times a response of the user is selected by the content provider.

19. The system of claim 14 wherein the total rating of each response is equal to an average of the weighted ratings of each response.

20. A system for collaborative review, the system comprising:

a memory to store a plurality of responses, an item, a plurality of ratings, a plurality of user response quality scores, a plurality of weighted ratings, and a plurality of total ratings;

an interface operatively connected to the memory, the interface operative to communicate with a plurality of users and a content provider; and

a processor operatively connected to the memory and the interface, the processor operative to receive the item from the content provider via the interface, receive the plurality of responses based on the item from the plurality of users via the interface, receive the plurality of ratings for each response from the plurality of users via the interface, calculate the user response quality score for each user, determine the weighted rating for each rating of each response based on the user quality score of the user who provided each rating, determine the total rating for each response based on the weighted ratings of each response, and provide the responses to the content provider via the interface, the responses ordered in accordance with the total rating of each response.

21. The system of claim 20 wherein the processor is further operative to determine the user response quality score for each user based on at least one of a number of responses provided by the user, a number of times the plurality of users viewed a response provided by the user, and an average rating given by the plurality of users to the responses provided by the user.

22. The system of claim 20 wherein the item comprises a question.

23. The system of claim 20 wherein the processor is further operative to receive a selection from the content provider, via the interface, of at least one most accurate response in the plurality of responses.

24. The system of claim 23 wherein the processor is further operative to determine the user response quality score of each user based at least in part on a number of times a response provided by the user is selected by the content provider.

25. The system of claim 20 wherein the processor is further operative to calculate an average of the weighted ratings of each response, and set the total rating of each response equal to the average of the weighted ratings of each response.