Healthcare Service Management Using A Centralized Service Management Module

• US 20090222283A1
• Filed: 01/29/2009
• Published: 09/03/2009
• Est. Priority Date: 01/31/2008
• Status: Active Grant

• Current Assignee: Health Catalyst, Inc.
• Original Assignee: Medicity Incorporated (Health Catalyst, Inc.)
• Inventors: Myers, Lilian T., Crapo, Jared, Meyerowitz, Jordan, Lassetter, J. Kipp, Shah, Ashish V.
• Granted Patent: US 8,660,856 B2
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Abstract

A system and method for scheduling or managing receipt of healthcare services are disclosed. A centralized service management module is coupled to one or more client devices and to one or more service providers, such as healthcare providers or insurance providers. The centralized service management module receives an interaction, such as an appointment request, from a client device or a service provider associated with healthcare services. The centralized service management module associates a service provider with the interaction based on a stored user profile. The interaction is then transmitted by the centralized service management module to the associated service provider, which provides data associated with a healthcare product or service associated with the interaction to the centralized service management module. The data is stored in the user profile and transmitted, buy the centralized service management module, to a client device using a communication protocol specified by the user profile.

Claims

1. A system for managing healthcare services or products comprising:

a client device receiving generating an interaction record associated with receipt of a healthcare product or service;

two or more independent service providers providing products or services associated with healthcare; and

a centralized service management module communicatively coupled to the client device communicatively coupled to the one or more independent service providers, the centralized service management module receiving the interaction record from the client device, storing a user profile including data describing healthcare information associated with a user of the client device, receiving the interaction record, associating a service provider from the two or more independent service providers with the interaction record and transmitting the interaction record to the associated service provider.

2. The system of claim 1, wherein the interaction record includes an identifier associated with the user, an identifier describing the associated service provider, a date associated with the healthcare product or service, a time associated with the healthcare product or service, a location associated with the interaction record and a description of the healthcare product or service.

3. The system of claim 1, wherein the interaction record comprises an appointment request identifying a time for receipt of the healthcare service or product, the associated service provider and the user.

4. The system of claim 1, wherein the centralized service management module includes a user data store which stores data received from the associated service provider describing the healthcare product or service associated with the interaction record in the user profile associated with the user of the client device.

5. The system of claim 4, wherein the centralized service management module includes an individualized healthcare management module coupled to the user data store, the individualized healthcare management module receiving data from the associated service provider, identifying the user associated with the data from the associated service provider and transmitting the data from the associated service provider to the client device using one or more settings included in the user profile associated with the user of the client device.

6. The system of claim 5, wherein the one or more settings included in the user profile associated with the user client device identify a subset of the data from the associated service provider for transmission to the client device.

7. The system of claim 5, wherein the one or more settings included in the user profile associated with the user client device identify a subset of the data from the associated service provider for transmission to a second independent service provider.

8. The system of claim 5 wherein the one or more settings included in the user profile identify a communication protocol for transmitting the data from the associated service provider to the client device.

9. The system of claim 1, wherein the user data store stores data associated with the user of the client device received from a second service provider which is independent from the associated service provider.

10. The system of claim 9, wherein the data received from the second service provider is authenticated by the second service provider.

11. The system of claim 1, wherein a service provider comprises a hospital, a pharmacy, a physician office, a clinic, a medical laboratory, a physician rating service, a hospital rating service, a personal health record store, a health coach, a health bank, a health information provider, a health savings account, a flexible savings account, a health reimbursement arrangement, a medical savings account, a diagnostic imaging facility, an outpatient surgery facility, a long-term care facility, an urgent care facility or an insurance provider.

12. A method for managing of healthcare products or services comprising:

receiving an interaction record associated with healthcare services from a client device;

identifying a service provider associated with the interaction record, the service provider identified from a plurality of independent service providers;

identifying a user profile associated with the interaction record;

transmitting the interaction record to the service provider associated with the interaction record;

receiving data from the service provider associated with the interaction record, the data describing a healthcare product or service associated with the interaction record; and

storing the received data from the service provider describing the healthcare product or service associated with the interaction record in the identified user profile.

13. The method of claim 12, wherein the interaction record includes an identifier associated with the user, an identifier describing the associated service provider, a date associated with the healthcare product or service, a time associated with the healthcare product or service, a location associated with the interaction record and a description of the healthcare product or service.

14. The method of claim 12, wherein the interaction record comprises an appointment request identifying a time for receipt of the healthcare product or service, the healthcare product or service, the associated service provider and the user.

15. The method of claim 14, further comprising:

transmitting an appointment reminder including data describing a scheduled appointment associated with the appointment request to the client device;

receiving a check-in request from the client device responsive to the appointment reminder;

retrieving data from the user profile describing healthcare information associated with the appointment request; and

transmitting the retrieved data from the user profile to the service provider.

16. The method of claim 15, wherein retrieving data from the user profile describing healthcare information associated with the appointment request comprises:

identifying a subset of data from the user profile according to one or more settings included in the user profile; and

retrieving the subset of data from the user profile.

17. The method of claim 15, wherein transmitting the appointment reminder including data describing the scheduled appointment to the client device comprises:

transmitting a short message service (SMS) message to the client device.

18. The method of claim 15, wherein transmitting the appointment reminder including data describing the scheduled appointment to the client device comprises:

transmitting an email message to the client device.

19. The method of claim 15, wherein transmitting the appointment reminder including data describing the scheduled appointment to the client device comprises:

initiating a telephone call to the client device.

20. The method of claim 12, wherein the user profile identifies a communication protocol for transmitting data associated with the interaction received from the associated service provider to the client device.

21. The method of claim 12, further comprising:

receiving data from a second service provider independent from the service provider associated with a product or service from the second service provider;

associating the data from the second service provider with the user profile; and

storing the data from the second service provider in the user profile.

22. The method of claim 21, wherein the data from the second service provider comprises data authenticated by the second service provider.

23. The method of claim 21, further comprising:

associating a setting in the user profile with the data from the second service provider, the setting determining whether the data from the second service provider is accessible by one or more additional service providers, the one or more additional service providers independent from the service provider and the second service provider.

24. The method of claim 12, wherein the service provider associated with the interaction comprises a hospital, a pharmacy, a physician office, a clinic, a medical laboratory, a physician rating service, a hospital rating service, a personal health record store, a health coach, a health bank, a health information provider, a health savings account, a flexible savings account, a health reimbursement arrangement, a medical savings account, a diagnostic imaging facility, an outpatient surgery facility, a long-term care facility, an urgent care facility or an insurance provider.

25. A computer program product comprising a computer readable storage medium storing computer executable code for managing healthcare products or services, the computer executable code performing the steps of:

receiving an interaction record associated with healthcare services from a client device;

identifying a service provider associated with the interaction record, the service provider identified from a plurality of independent service providers;

identifying a user profile associated with the interaction record;

transmitting the interaction record to the service provider associated with the interaction record;

receiving data from the service provider associated with the interaction record, the data describing a healthcare product or service associated with the interaction record; and

storing the received data from the service provider describing the healthcare product or service associated with the interaction record in the identified user profile.

26. The computer program product of claim 25, wherein the interaction record includes an identifier associated with the user, an identifier describing the associated service provider, a date associated with the healthcare product or service, a time associated with the healthcare product or service, a location associated with the interaction record and a description of the healthcare product or service.

27. The computer program product of claim 25, wherein the interaction record comprises an appointment request identifying a time for receipt of the healthcare product or service, the healthcare product or service, the associated service provider and the user.

28. The computer program product of claim 27, wherein the computer executable code further performs the steps of:

transmitting an appointment reminder including data describing a scheduled appointment associated with the appointment request to the client device;

receiving a check-in request from the client device responsive to the appointment reminder;

retrieving data from the user profile describing healthcare information associated with the appointment request; and

transmitting the retrieved data from the user profile to the service provider.

29. The computer program product of claim 28, wherein retrieving data from the user profile describing healthcare information associated with the appointment request comprises:

identifying a subset of data from the user profile according to one or more settings included in the user profile; and

retrieving the subset of data from the user profile.

30. The computer program product of claim 28, wherein transmitting the appointment reminder including data describing the scheduled appointment to the client device comprises:

transmitting a short message service (SMS) message to the client device.

31. The computer program product of claim 28, wherein transmitting the appointment reminder including data describing the scheduled appointment to the client device comprises:

transmitting an email message to the client device.

32. The computer program product of claim 28, wherein transmitting the appointment reminder including data describing the scheduled appointment to the client device comprises:

initiating a telephone call to the client device.

33. The computer program product of claim 25, wherein the user profile identifies a communication protocol for transmitting data associated with the interaction received from the associated service provider to the client device.

34. The computer program product of claim 25, wherein the computer executable code further performs the steps of:

receiving data from a second service provider associated with a product or service from the second service provider, the second service provider independent from the service provider;

associating the data from the second service provider with the user profile; and

storing the data from the second service provider.

35. The computer program product of claim 34, wherein the data from the second service provider comprises data authenticated by the second service provider.

36. The computer program product of claim 34, wherein the computer executable code further performs the steps of:

associating a setting in the user profile with the data from the second service provider, the setting determining whether the data from the second service provider is accessible by one or more additional service providers, the one or more additional service providers independent from the service provider and the second service provider.

37. The computer program product of claim 25, wherein the service provider associated with the appointment request comprises a hospital, a pharmacy, a physician office, a clinic, a medical laboratory, a physician rating service, a hospital rating service, a personal health record store, a health coach, a health bank, a health information provider, a health savings account, a flexible savings account, a health reimbursement arrangement, a medical savings account, a diagnostic imaging facility, an outpatient surgery facility, a long-term care facility, an urgent care facility or an insurance provider.

38. A method for managing healthcare products or services comprising:

receiving an interaction record associated with healthcare services from a service provider;

identifying a user profile associated with the interaction record;

storing the interaction record in the user profile;

transmitting the interaction record to one or more client devices associated with the user profile based on a setting included in the user profile, the setting included in the user profile identifying one or more communication protocols;

receiving data from a client device associated with the user profile, the received data associated with the interaction record; and

storing the received data associated with the interaction record in the user profile.