Computer-Implemented Voice Markup Language-Based Server

• US 20090225685A1
• Filed: 05/19/2009
• Published: 09/10/2009
• Est. Priority Date: 01/12/2001
• Status: Active Grant

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Shumaganathan, Umakanthan, Shen, Liang
• Granted Patent: US 9,553,986 B2
• Time in Patent Office: Days
• US Class Current: 370/259
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.

Claims

1. (canceled)

2. A computer-implemented method for providing services based upon a telephone call from a user, comprising the steps of:

(a) receiving at a computerized telephony server a request for service from a user in an incoming voice call;

(b) determining from the request for service one or more characteristics for a voice application capable of fulfilling the request;

(c) consulting a table associating voice application characteristics with internet-connected resources hosting retrievable voice applications;

(d) linking to an appropriate resource and retrieving via the Internet a voice application capable of fulfilling the request; and

(e) executing the voice application retrieved in interaction with the user, fulfilling the user'"'"'s request.

3. The method of claim 2 wherein the Internet-connected resource from which the voice application is retrieved exacts a price for the service of providing the appropriate voice application.

4. The method of claim 3 wherein the price is inclusion of a voice advertisement in interaction with the user.

5. The method of claim 2 wherein in step (c) a search of the Internet is conducted in place of consulting a look-up table.

6. The method of claim 2 wherein a cache is provided accessible to the telephony server, and retrieved voice applications are stored for a pre-determined time in the cache.

7. The method of claim 6 wherein the telephony server consults the cache for a voice application with appropriate characteristics for accomplishing service request from the user prior to consulting the look-up table for a remote resource.

8. A telephony server, comprising:

apparatus for receiving a telephone call from a user, the call including a request for service;

software stored on and executing from a computer-readable medium, the software determining from the request for service one or more characteristics for a voice application capable of fulfilling the request, consulting a table associating voice application characteristics with internet-connected resources hosting retrievable voice applications, linking to an appropriate resource and retrieving via the Internet a voice application capable of fulfilling the request; and

executing the voice application retrieved in interaction with the user, fulfilling the user'"'"'s request.

9. The server of claim 8 wherein the Internet-connected resource from which the voice application is retrieved exacts a price for the service of providing the appropriate voice application.

10. The server of claim 9 wherein the price is inclusion of a voice advertisement in interaction with the user.

11. The server of claim 8 wherein in place of consulting a look-up table a search of the Internet is conducted.

12. The server of claim 8 wherein a cache is provided accessible to the telephony server, and retrieved voice applications are stored for a pre-determined time in the cache.

13. The server of claim 12 wherein the telephony server consults the cache for a voice application with appropriate characteristics for accomplishing service request from the user prior to consulting the look-up table for a remote resource.