Method and Apparatus for Providing Enhanced Communication Capability for Mobile Devices on a Virtual Private Network

• US 20090227267A1
• Filed: 05/19/2009
• Published: 09/10/2009
• Est. Priority Date: 12/01/1999
• Status: Active Grant

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Lockhart, Stanford Wayne
• Granted Patent: US 7,929,978 B2
• Time in Patent Office: Days
• US Class Current: 455/456.100
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 40/02 Communication route or path selection, e.g. power-based or shortest path routing
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management
• CPC Class Codes: H04W 76/20 Manipulation of established connections
• CPC Class Codes: H04W 84/042 Public Land Mobile systems, e.g. cellular systems
• CPC Class Codes: H04W 84/10 Small scale networks; Flat hierarchical networks
• CPC Class Codes: H04W 84/16 WPBX [Wireless Private Branch Exchange]
• CPC Class Codes: H04W 88/08 Access point devices
• CPC Class Codes: H04W 92/02 Inter-networking arrangements

Abstract

A communication system has a cellular telephony interface in individual ones of two or more mobile vehicles, a position determination system in individual ones of the mobile vehicles, a network of cellular base stations coupled to the mobile vehicles, individual base stations coupled to one or both of a packet-switched or a line-switched telephony system, a router coupled to the base stations and enabled to retrieve GPS position from the telephony events, and a plurality of service centers coupled to one or both of the telephony systems. Telephony events from individual ones of the mobile vehicles are routed according to position reported by the position determination system.

Claims

1. (canceled)

2. A communication transaction router, comprising:

a port receiving communication transactions from mobile units, the transactions including information regarding position of the mobile units initiating the transactions; and

one or more ports to a network for routing transactions to individual ones of a plurality of service centers;

wherein the information regarding position of the mobile units is utilized in routing the communication transactions received to individual ones of the plurality of service centers.

3. The transaction router of claim 2 wherein the communication transactions from mobile units are telephone transactions.

4. The transaction router of claim 2 wherein the information regarding position of the mobile units is Global Positioning System (GPS) position indication appended to the transactions.

5. The transaction router of claim 2 further comprising an information repository, wherein information regarding individual ones of the plurality of service centers is stored in the information repository accessible to the transaction router, and is accessed and used by the routing intelligence in routing transactions.

6. The transaction router of claim 5 wherein the information regarding individual ones of the plurality of service centers includes global position of the service centers, and the information regarding position of the mobile units is global position of the mobile units, and transactions are routed according to proximity of the mobile units to service centers.

7. The transaction router of claim 2 wherein the ports to a network for routing transactions connect to a packet-switched network.

8. The transaction router of claim 2 wherein the ports to a network for routing transactions connect to a line-switched network.

9. The transaction router of claim 2 further comprising a facility for interacting with a caller to determine a purpose for the call, wherein the purpose determined and the position are both used to route the call to an individual one of the plurality of service centers.