HEALTHCARE OPERATIONS MONITORING SYSTEM AND METHOD
First Claim
Patent Images
1. A computer-implemented system to monitor healthcare operations, comprising:
- an event monitoring module, adapted to listen to information being communicated on a network and select certain data from said information;
a database for storing the selected data;
an event correlation module that analyzes the selected data and calculates one or more key performance indicators; and
a computer whereby one or more key performance indicators are displayed.
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Abstract
An automated and quantitative way to measure patient experience by tapping into existing hospital information systems and aggregating all pertinent information that impacts patient experience, and compiling this information into a meaningful patient experience index. Application of this method makes the calculation of a Patient Experience Index based on Key Performance Indicators available in real-time through the use of web technologies, smart phones, alert notification, and other access mechanisms enabling and empowering personnel to address their patient experience issues proactively in real-time.
72 Citations
11 Claims
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1. A computer-implemented system to monitor healthcare operations, comprising:
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an event monitoring module, adapted to listen to information being communicated on a network and select certain data from said information; a database for storing the selected data; an event correlation module that analyzes the selected data and calculates one or more key performance indicators; and a computer whereby one or more key performance indicators are displayed. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method to monitor healthcare operations, comprising the following steps:
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automatically collecting data from a healthcare network; automatically calculating one or more key performance indicators based on data collected from the network; and automatically calculating a patient experience index based upon one or more key performance indicators, wherein said patient experience index is calculated by assigning pre-determined weight factors to the key performance indicators used in the calculation. - View Dependent Claims (9, 10, 11)
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Specification