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UPD-Based Soft Phone State Monitoring for CTI Applications

  • US 20090232127A1
  • Filed: 03/14/2008
  • Published: 09/17/2009
  • Est. Priority Date: 03/14/2008
  • Status: Active Grant
First Claim
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1. A method of monitoring a state of a Computer Telephony Integration (CTI) phone system, wherein the CTI phone system comprises an audio telephone for transceiving voice telephone calls, and wherein the CTI phone system further comprises a CTI computer system that comprises a desktop, wherein the desktop displays call information for a call that is received by the audio telephone, and wherein the call information is processed by a call control application software in the CTI computer, the method comprising:

  • remotely monitoring the call information in the desktop in the call control application software by a remote supervisor computer, wherein the remote supervisor computer directly accesses and monitors the call control application software to obtain call information that is displayed on the desktop; and

    remotely controlling, by the remote supervisor computer, a handling of the call according to the call information supplied by the call control application software.

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