METHOD AND SYSTEM FOR TRANSCRIBING AUDIO MESSAGES
First Claim
1. A transcription method for facilitating the transcription of audio messages by a group of agent transcribers, comprising:
- receiving an audio message from a customer via a telephone;
determining whether one of the agent transcribers is available;
storing the audio message when an agent transcriber is not available;
continuing to determine whether a transcriber is available;
streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file;
providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber; and
combining the first and second portions of the transcription text file into a consolidated text file.
2 Assignments
0 Petitions
Accused Products
Abstract
A transcribing method may include receiving an audio message from a customer via a telephone, determining whether one of the agent transcribers is available, storing the audio message when an agent transcriber is not available, continuing to determine whether a transcriber is available, streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file, providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber, and combining the first and second portions of the transcription text file into a consolidated text file.
One embodiment of the system and method relates to streaming in one portion of the audio message to a first available agent transcriber for transcription purposes, and to providing a pre-streamed recorded portion of the same audio message to a subsequently available second agent transcriber to provide rapid transcription of the audio message.
-
Citations
22 Claims
-
1. A transcription method for facilitating the transcription of audio messages by a group of agent transcribers, comprising:
-
receiving an audio message from a customer via a telephone; determining whether one of the agent transcribers is available; storing the audio message when an agent transcriber is not available; continuing to determine whether a transcriber is available; streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file; providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber; and combining the first and second portions of the transcription text file into a consolidated text file. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 21, 22)
-
-
12. A transcription system for facilitating the transcription of audio messages by a group of agent transcribers, comprising:
-
means for receiving an audio message from a customer via a telephone; means for determining whether one of the agent transcribers is available; means for storing the audio message when an agent transcriber is not available; means for continuing to determine whether a transcriber is available; means for streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file; means for providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber; and means for combining the first and second portions of the transcription text file into a consolidated text file. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
-
Specification