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System and Method for Providing Intelligent Support

  • US 20090235236A1
  • Filed: 03/13/2008
  • Published: 09/17/2009
  • Est. Priority Date: 03/13/2008
  • Status: Active Grant
First Claim
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1. A computer-implemented method for providing intelligent support, comprising:

  • using a computer system, accessing information associated with a user experience for a particular user of a web page, the accessed information including user feedback collected from the particular user using feedback collection software;

    using a computer system, accessing intervention trigger logic;

    using a computer system, identifying at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information; and

    using a computer system, generating one or more intervention elements for presentation to the particular user, in response to the identification of at least one intervention trigger, to improve the user experience for the particular user.

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