RECOMMENDATION SYSTEM FOR A TASK BROKERAGE SYSTEM

• US 20090240549A1
• Filed: 03/21/2008
• Published: 09/24/2009
• Est. Priority Date: 03/21/2008
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Chandrasekar, Raman, Slawson, Dean A.
• Application Number:
  US12/053,280
• Publication Number:
  US 20090240549A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/04 Billing or invoicing

Abstract

A recommendation system is provided that recommends tasks to be performed on electronic documents, providers for performing tasks on documents, and prices for tasks that are to be performed on the documents. In some embodiments, the recommendation system works in conjunction with a task brokerage system provided by a broker that helps customers who need tasks to be performed on documents to identify providers who can perform the requested tasks. The task brokerage system allows customers to publish their tasks and providers to discover the published tasks. The discovery process may match providers to customers based on criteria such as reputation, pricing, and availability.

Claims

1. A method in a computing device for recommending a task to be performed on an electronic document in a task brokerage system that supports providers performing tasks for customers, the method comprising:

providing recommendation criteria, each recommendation criterion specifying a condition and a task, the condition specifying characteristics of a document for which the condition is satisfied;

providing characteristics of a document of a customer;

for each of a plurality of recommendation criteria,

determining whether the condition of the recommendation criterion is satisfied by the characteristics of the document; and

when it is determined that the condition of the recommendation criterion is satisfied, recommending to the customer that the task of the recommendation criterion be performed on the document; and

coordinating with a provider to have the provider perform the recommended task on the document.

2. The method of claim 1 including providing provider profiles describing attributes of providers and when a task is recommended to a customer, recommending a provider to perform the recommended task based on analysis of the provider profiles.

3. The method of claim 1 wherein the characteristics of the document include a history of changes made to the document.

4. The method of claim 1 wherein the document characteristics are derived from analysis of the document.

5. The method of claim 1 including recommending a price for performance of the recommended task.

6. The method of claim 1 wherein a recommendation criterion is defined by a broker of the task brokerage system.

7. The method of claim 1 wherein a recommendation criterion is defined by a participant using the task brokerage system.

8. The method of claim 1 wherein when multiple tasks are recommended, generating a workflow to track the performing of the tasks.

9. A method in a task brokerage system executing on a computing device for recommending a price for a task to be performed by a provider on an electronic document of a customer, the task brokerage system supporting providers performing tasks for customers, the method comprising:

monitoring transactions in which providers perform tasks on documents of customers;

for each monitored transaction, generating a transaction history entry with information describing the transaction, the transaction history including type of task, identification of the provider and the customer, and price that the customer paid to the provider for performing the task;

receiving a description of a target task to be performed on a document;

analyzing the transaction history to identify transactions with tasks that are similar to the target task;

calculating a price for the target task based on the prices of the identified transactions; and

storing an indication that the calculated price is the recommended price.

10. The method of claim 9 wherein the calculating includes weighting the price of an identified transaction based on the similarity of the task of the identified transaction to the target task.

11. The method of claim 9 wherein the calculating includes weighting the price of an identified transaction based on a comparison of designated characteristics of the task of the identified transaction and the target task.

12. The method of claim 9 wherein the recommended price includes a price range that is provided to a provider to assist the provider in pricing the performance of a task.

13. The method of claim 9 wherein the recommended price is provided to a customer to assist the customer in pricing the task.

14. The method of claim 9 wherein a target task specifies a minimum value for an attribute such that when a task of a transaction does not meet that minimum value, the task of the transaction is considered to be not similar.

15. The method of claim 14 wherein the attribute is a rating of a provider.

16. The method of claim 9 wherein the calculating of the price factors in time requirements of the target task.

17. A method in a task brokerage system executing on a computing device for recommending a provider for performing a task on an electronic document of a customer, the task brokerage system supporting providers performing tasks for customers, the method comprising:

providing provider profiles indicating the type of tasks performed by the providers;

monitoring the performance of providers in performing tasks on electronic documents for customers and storing performance history information for the providers;

collecting from customers rating information relating to providers who performed tasks for the customers;

receiving a description of a target task to be performed on a document that includes a type of task;

analyzing the provider profiles, performance history, and rating information to identify providers who are qualified to perform the target task;

generating a score for each qualified provider indicating expected overall satisfaction of the customer with the performance of the task by the provider; and

ranking the qualified providers based on the generated scores.

18. The method of claim 17 including presenting to a customer from whom the description of the target task was received a ranked listing of the qualified providers.

19. The method of claim 17 including evaluating an automatic assignment criterion of the customer and when a qualified provider satisfies the automatic assignment criterion, automatically assigning the target task to that qualified provider.

20. The method of claim 17 including notifying a qualified provider of its qualification so that it can offer to perform the target task.