Assisted application operation service for mobile devices using screen sharing
First Claim
1. A method of providing assistance to operate applications associated with a mobile device from a remote service center further referred to as a remote help center comprising:
- a) displaying graphical user interface output of said applications at a display associated with said mobile device;
b) capturing said graphical user interface output to produce a data stream in a network data representation format;
c) sending said data stream to said remote help center;
d) receiving said data stream at said remote help center; and
e) routing said data stream to a agent at said remote help center further referred to as agent providing assistance, wherein said agent is a person capable of operating said applications remotely.
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Accused Products
Abstract
A system and corresponding methods to provide assistance to a mobile user (42) to operate applications in the mobile device (31) is described. A call center is enhanced to enable routing mobile device application screens (43) to call center agents in addition to routing voice calls. Such a call center is referred to as remote help center.
When a mobile user (42) needs assistance in operating applications (44) at the mobile device (31), he makes a call to remote help center and sends display contents from the mobile device (31) into the remote help center which routes the display contents to corresponding remote help center agents who can provide remote assistance to operate applications (44) at the mobile device (31).
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Citations
11 Claims
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1. A method of providing assistance to operate applications associated with a mobile device from a remote service center further referred to as a remote help center comprising:
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a) displaying graphical user interface output of said applications at a display associated with said mobile device; b) capturing said graphical user interface output to produce a data stream in a network data representation format; c) sending said data stream to said remote help center; d) receiving said data stream at said remote help center; and e) routing said data stream to a agent at said remote help center further referred to as agent providing assistance, wherein said agent is a person capable of operating said applications remotely. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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Specification