Method and System for Telephone Wait User Interface Selection

• US 20090249083A1
• Filed: 06/09/2008
• Published: 10/01/2009
• Est. Priority Date: 04/15/2004
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: Randolph Michael Forlenza, Viktors Berstis
• Inventors: Forlenza, Randolph Michael, Berstis, Viktors
• Granted Patent: US 7,986,776 B2
• Time in Patent Office: Days
• US Class Current: 713/193
• CPC Class Codes: G06F 21/6209 to a single file or object, e.g. in a secure envelope, encrypted and accessed using a key, or with access control rules appended to the object itself
• CPC Class Codes: G06F 2221/2107 File encryption
• CPC Class Codes: G06F 2221/2113 Multi-level security, e.g. mandatory access control
• CPC Class Codes: G06F 2221/2149 Restricted operating environment
• CPC Class Codes: H04L 2209/60 Digital content management, e.g. content distribution
• CPC Class Codes: H04L 9/088 Usage controlling of secret information, e.g. techniques for restricting cryptographic keys to pre-authorized uses, different access levels, validity of crypto-period, different key- or password length, or different strong and weak cryptographic algorithms network architectures or network communication protocols for using time-dependent keys in a packet data network H04L63/068
• CPC Class Codes: H04L 9/14 using a plurality of keys or algorithms

Abstract

In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller'"'"'s location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller'"'"'s number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.

Claims

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28. A method for selective encryption within a document comprising the steps of:

detecting a first section of a document selected and marked for encryption;

detecting at least one additional section of the document selected and marked for encryption; and

encrypting at least one of said detected document section copies with at least two different encryption keys.

29. The method as described in claim 28 further comprising after said encrypting step, the step of displaying the document with the selected portions of the document encrypted.

30. The method as described in claim 29 wherein the encrypted portions are displayed in a random unintelligible format until a proper decryption key is entered.

31. The method as described in claim 29 further comprising after said displaying step, the step of repeating said detecting and encrypting steps for another selective portion of the document.

32. The method as described in claim 29 further comprising after said displaying step, the step of storing the document with the selected portions encrypted.

33. The method as described in claim 32 further comprising after said storing step, the steps of:

detecting an attempt to access an encrypted portion of the document; and

determining whether the accessor is authorized to access the encrypted portion of the document.

34. The method as described in claim 33 wherein said authorization-determining step further comprises matching the encryption supplied by the accessor with at least one of the encryption keys for the document section for which access is attempted.

35. The method as described in claim 34 further comprising the step of displaying the document with any previously encrypted portions decrypted when the determination is that the accessor has the authority to access the encrypted portion of the document.

36. The method as described in claim 29 further comprising after said displaying step, the step of transmitting the document across a computing network to an identified destination.

37. The method as described in claim 28 wherein each encrypted section of the document has one encryption key that is used in more than one the encryption sections of the document.

38. The method as described in claim 28 wherein said detecting step further comprises identifying a selected portion of a document that is marked by swiping a peripheral apparatus that interfaces with a computing device over the portion of the document for which encryption is desired.

39. A method for selective encryption within a document comprising the steps of:

detecting a first section of a document selected and marked for encryption;

detecting at least one additional section of the document selected and marked for encryption;

adding a character string to the text of a section of the document selected for encryption; and

encrypting a selected section of the document with at least two different encryption keys.

40. The method as described in claim 39 further comprising the step of encrypting at least one of other section of the document with at least one encryption key.