TROUBLE COPING METHOD FOR INFORMATION TECHNOLOGY SYSTEM
First Claim
1. A trouble coping apparatus comprising:
- an incident registration section which registers information about an incident which has solved a trouble;
a solution knowledge generation section which generates trouble solution knowledge from the incident information;
a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge;
a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge; and
a solution procedure display section which displays the navigation information.
1 Assignment
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Accused Products
Abstract
A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.
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Citations
16 Claims
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1. A trouble coping apparatus comprising:
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an incident registration section which registers information about an incident which has solved a trouble; a solution knowledge generation section which generates trouble solution knowledge from the incident information; a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge; a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge; and a solution procedure display section which displays the navigation information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A trouble coping method comprising:
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registering information about an incident which has solved a trouble; generating trouble solution knowledge from the incident information; registering risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge; generating navigation information showing a trouble solution procedure from the trouble solution knowledge; and displaying the navigation information. - View Dependent Claims (12, 13)
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14. A recording medium recording a trouble coping program causing a computer to perform a process comprising:
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registering information about an incident which has solved a trouble; generating trouble solution knowledge from the incident information; registering risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge; generating navigation information showing a trouble solution procedure from the trouble solution knowledge; and displaying the navigation information. - View Dependent Claims (15, 16)
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Specification