FACILITIES MONITORING SYSTEM WITH TELEPHONE INTERFACE AND AUTOMATIC PROBLEM VERIFICATION
First Claim
1. A method for monitoring a system, comprising the steps of:
- receiving a problem report related to the system;
determining a building from which said problem report is derived;
storing said problem report; and
automatically determining if said problem report is accurate.
2 Assignments
0 Petitions
Accused Products
Abstract
A building management system includes a telephony interface, by which a caller can enter information about a problem, thereby eliminating the need for a human operator. The building management system may also include components that enable the system to verify the condition reported by the caller. The building management system may also include a capability for storing sensor and other data automatically gathered from the building at the time the caller reports the problem. This “snapshot” can be used later by a service representative to diagnose the problem. Such a snapshot is particularly valuable when diagnosing a transient problem. In addition, the snapshot can be provided to a service bureau that is to handle the problem, thus giving the service bureau information relevant to the problem, without giving the service bureau access to all data collected by the building management system.
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Citations
14 Claims
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1. A method for monitoring a system, comprising the steps of:
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receiving a problem report related to the system; determining a building from which said problem report is derived; storing said problem report; and automatically determining if said problem report is accurate. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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Specification