METHOD AND SYSTEM FOR MANAGING ENTERPRISE CONTENT

• US 20090254422A1
• Filed: 10/22/2008
• Published: 10/08/2009
• Est. Priority Date: 10/22/2007
• Status: Abandoned Application

• Current Assignee: Open TEXT SA (Open Text Corporation)
• Original Assignee: Open TEXT SA (Open Text Corporation)
• Inventors: Sumner-Smith, Martin, McKinnon, Cheryl Lynne, Jenkins, Paul Thomas, Timmermans, Matthew David George, Barkley, Daniel Wray, Morton, Willard Carter JR., Boender, Robert W., Howatson, Adam Murray, Muller, Florian
• Application Number:
  US12/256,369
• Publication Number:
  US 20090254422A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method and system for providing a consistent flow documents and data content across different organizational units of a company or agency where the documents and data come from different enterprise systems and data stores but are related to linked processes that share models for organizing the content in the business context and in a format that enables a user to relate the content to the process step or steps they are performing. The system includes a network service that enables a configuration utility to automatically discover the objects and metadata and provides for a mapping of selected fields of the metadata to regions displayed in the user interface view with provision for filtering the data by mapping selected fields to a user input form. Thereby, a business analyst can create solutions without writing and maintaining complex program logic for each combination of presentation environment, enterprise system and data store.

Claims

1. A computer-implemented method for analyzing data, comprising:

determining a model metadata of a content configured for provisioning within a presentation framework based on a process step within a business process;

receiving a content metadata for the content from a selected one of a plurality of content repositories;

determining an object property-to-object property mapping based on mapping the model metadata to the content metadata;

providing the presentation framework that displays and controls an instance of the content based on the object property-to-object property mapping; and

providing an analysis of a usage of the content within the business process.

2. The method of claim 1, wherein providing the analysis further comprises:

recording usage audit records for navigation and control actions performed on the content while the content is provided through the presentation framework.

3. The method of claim 2, further comprising:

processing the usage audit records through an analytics model to provide an indication of an efficiency or inefficiency in a usage of a plurality of content through the business process.

4. The method of claim 3, wherein the analytics model comprises a determination of a number of clicks within the content, a time of usage of the content, a time of printing of the content, or a time of emailing the content.

5. The method of claim 2, wherein providing the analysis further comprises:

determining a map flow of content through the business process based on the usage audit records.

6. The method of claim 5, further comprising:

providing the map flow of the content within a plurality of swimlanes.

7. The method of claim 6, wherein the swimlanes provide a visualization of the content usage at a time for at least one of a plurality of applications.

8. The method of claim 7, wherein the applications comprises a Sales Force Automation application, a Contract Lifecycle Management application, a Sales order Administration application, a Shipping application, or a Customer Interaction Center application.

9. The method of claim 5, wherein the analysis of the usage of the content is displayable at least one point within the map flow.

10. The method of claim 1, wherein providing the analysis further comprises:

providing an optimization suggestion about the usage of the content within the business process based on the recorded usage audit records

11. The method of claim 1, wherein the usage is of an individual user, a group of users, or an organization usage.

17. A computer-readable storage medium comprising instructions executable by a processor to perform the steps of claim 1.

12. A computer-implemented system for analyzing data, comprising:

a process flow manager configured to provide a business process for providing visualization and services for a plurality of content of different types; and

an auditing and reporting component configured to provide an analysis of a usage of the plurality of content within the business process.

13. The system of claim 12, wherein providing the analysis further comprises:

recording usage audit records for navigation and control actions performed on the content while the content is provided through the presentation framework; and

determining a map flow of plurality of content through the business process based on the usage audit records.

14. The system of claim 13, wherein providing the analysis further comprises:

providing the map flow of the plurality of content within a plurality of swimlanes.

15. The system of claim 14, wherein the swimlanes provides a visualization of the plurality of content usage at a time for at least one of a plurality of applications.

16. The system of claim 14, wherein the specific applications comprises a Sales Force Automation application, a Contract Lifecycle Management application, a Sales order Administration application, a Shipping application, or a Customer Interaction Center application.

18. An apparatus for analyzing data, comprising:

a processor configured to perform actions comprising;

determining a model metadata of a content configured for provisioning within a presentation framework based on a process step within a business process;

receiving a content metadata for the content from a selected one of a plurality of content repositories;

determining an object property-to-object property mapping based on mapping the model metadata to the content metadata;

providing the presentation framework that displays and controls an instance of the content based on the object property-to-object property mapping; and

providing an analysis of a usage of the content within the business process.

19. The apparatus of claim 18, wherein providing the analysis further comprises:

recording usage audit records for navigation and control actions performed on the content while the content is provided through the presentation framework.

20. The apparatus of claim 18, wherein the actions further comprises:

processing the usage audit records through an analytics model to provide an indication of an efficiency or inefficiency in a usage of a plurality of content through the business process.