SYSTEM AND METHOD FOR ENHANCED CUSTOMER KIOSK ORDERING

• US 20090259555A1
• Filed: 04/08/2009
• Published: 10/15/2009
• Est. Priority Date: 04/08/2008
• Status: Abandoned Application

• Current Assignee: Restaurant Technologies Incorporated (Goldman Sachs Group Incorporated)
• Original Assignee: Restaurant Technologies Incorporated (Goldman Sachs Group Incorporated)
• Inventors: Welch, Paul Llyod, Udagawa, Masamichi, Carroll, Roger D., Smith, Marlon, Freitas Garcia, Kalil de, Gilmer, Gary D. JR., de Barros, Iuri Monteiro, Moeslinger, Sigrid G., Weil, Denis G., Plagens, Art, Klimczak, Erik R., Le-Brun, Phil N., Roberts, Melody A.
• Application Number:
  US12/420,758
• Publication Number:
  US 20090259555A1
• Time in Patent Office: Days
• US Class Current: 705/17
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G07F 7/00 Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus

Abstract

The present disclosure is directed to a system and method for efficiently facilitating the selection and purchase of a restaurant item using a customer ordering kiosk comprising displaying a set of restaurant items available for purchase on a first ordering interface screen, receiving a triggering signal, displaying an overlay interface screen and preventing the first ordering interface screen from receiving any input from a customer while the overlay interface screen is displayed. The triggering signal can represent that a restaurant item has been selected, customization of a restaurant item has been completed, the customer has finished selecting restaurant items or a predetermined amount of time has passed without any input signals being received by the kiosk. Additionally, the overlay interface screen can facilitate meal creation, restaurant item customization, payment and kiosk system timeout.

Claims

1. A method of efficiently facilitating the selection and purchase of a restaurant item using a customer ordering kiosk having a kiosk display and a kiosk processor, the method comprising:

displaying a set of restaurant items available for purchase on a first ordering interface screen on the kiosk display;

receiving at the kiosk processor a triggering signal from the first ordering interface screen on the kiosk display;

displaying on the kiosk display an overlay interface screen; and

preventing the first ordering interface screen on the kiosk display from receiving any input from a customer while the overlay interface screen is displayed on the kiosk display.

2. The method of claim 1 wherein the first ordering interface screen on the kiosk display undergoes a change in visual appearance.

3. The method of claim 2 wherein the change in visual appearance comprises darkening the first ordering interface screen.

4. The method of claim 2 wherein the change in visual appearance comprises transitioning the first ordering interface screen from full color scale to grayscale.

5. The method of claim 1 wherein the triggering signal represents to the kiosk processor that a restaurant item has been selected.

6. The method of claim 5 wherein the kiosk processor transmits to the kiosk display an option to customize at least one aspect of the selected restaurant item within the interface screen.

7. The method of claim 1 wherein the triggering signal represents to the kiosk processor that customization of a selected restaurant item has been completed.

8. The method of claim 7 wherein the option to customize at least one aspect comprises at least one of reducing or increasing at least one of ingredients, toppings, sides, quantity, dietary options, size, sauce and salad dressing.

9. The method of claim 8 wherein the kiosk processor transmits to the kiosk display an option to create a meal including the selected restaurant item within the overlay interface screen.

10. The method of claim 1 wherein the triggering signal represents to the kiosk processor that the customer has finished selecting restaurant items.

11. The method of claim 10 wherein the kiosk processor transmits to the kiosk display an option to continue selecting restaurant items or begin a process to pay for the selected restaurant items within the overlay interface screen.

12. The method of claim 1 wherein the kiosk processor determines that a predetermined amount of time has passed without any input signals being received by the kiosk display through the first ordering interface screen of the kiosk display.

13. The method of claim 12 wherein the kiosk processor transmits to the kiosk display an option to cancel all selected restaurant items and start the ordering process over or to continue with restaurant item selection within the overlay interface screen.

14. The method of claim 1 wherein the set of restaurant items is selected from a group consisting of:

breakfast items, lunch items and dinner items.

15. The method of claim 1 wherein the kiosk processor transmits to the kiosk display the overlay interface screen which appears on the kiosk display as overlaying the entire first ordering interface screen.

16. The method of claim 1 wherein the kiosk processor transmits to the kiosk display the overlay interface screen which appears on the kiosk display as overlaying only a portion of the first ordering interface screen.

17. The method of claim 1 wherein the overlay interface screen is one of the group comprising customization, meal creation, payment and timeout.

18. The method of claim 1 wherein the first ordering interface screen includes restaurant item category selectors.

19. The method of claim 18 wherein the customer can access all available restaurant item categories through the restaurant item category selectors when the overlay interface screen is not being displayed on the kiosk display.

20. The method of claim 18 wherein all non-overlay and non-payment interface screens include restaurant item category selectors.

21. A system for presenting restaurant items for ordering comprising:

a customer order taking application configured to generate customer order taking screens for ordering restaurant items;

a processor for executing the customer order taking application;

a memory for storing the customer order taking application;

a display for displaying customer order taking screens generated by the customer order taking application;

a customer input receiver for receiving selection signals;

wherein the customer order taking application is further configured to display a set of restaurant items available for purchase on a first ordering interface screen;

wherein the customer order taking application is further configured to receive a triggering signal;

wherein the customer order taking application is further configured to display an overlay interface screen; and

wherein the customer order taking application is further configured to prevent the first ordering interface screen from receiving any input from a customer while the overlay interface screen is displayed.

22. The system of claim 21 wherein the customer input receiver is a touch screen display wherein the customer can input selections by touching the touch screen display.

23. The system of claim 21 further comprising a credit card reader for receiving payments via at least one of credit cards, debit cards and gift cards.

24. The system of claim 21 further comprising a receipt dispenser for printing and dispensing a receipt to the customer upon completion of an order.

25. The system of claim 21 wherein the customer order taking application is further configured to change the visual appearance of the first ordering interface screen when the overlay interface screen is displayed.

26. The system of claim 21 wherein the processor, memory and display are housed within an independent customer kiosk.

27. The system of claim 26 further comprising a kiosk server, POS terminal server and order generation system wherein the kiosk server can communicate with the customer kiosk and the POS terminal server.

28. The system of claim 27 wherein the POS terminal server can communicate with the order generation system.

29. A computer readable medium encoded with a customer order taking application configured to display a set of restaurant items available for purchase on a first ordering interface screen on a kiosk display;

wherein the customer order taking application is further configured to receive at a kiosk processor a triggering signal from the first ordering interface screen on the kiosk display;

wherein the customer order taking application is further configured to display on the kiosk display an overlay interface screen; and

wherein the customer order taking application is further configured to prevent the first ordering interface screen from receiving any input from a customer while the overlay interface screen is displayed on the kiosk display.