SYSTEM AND METHOD FOR ENHANCED CUSTOMER KIOSK ORDERING

• US 20090259557A1
• Filed: 04/08/2009
• Published: 10/15/2009
• Est. Priority Date: 04/08/2008
• Status: Abandoned Application

• Current Assignee: Restaurant Technologies Incorporated (Goldman Sachs Group Incorporated)
• Original Assignee: Restaurant Technologies Incorporated (Goldman Sachs Group Incorporated)
• Inventors: de Barros, luri Monteiro, Udagawa, Masamichi, Carroll, Roger D., Smith, Marlon, Freitas Garcia, Kalil de, Gilmer, Gary D. JR., Moeslinger, Sigrid G., Weil, Denis G., Plagens, Art, Welch, Paul Lloyd, Klimczak, Erik R., Le-Brun, Phil N., Roberts, Melody A.
• Application Number:
  US12/420,772
• Publication Number:
  US 20090259557A1
• Time in Patent Office: Days
• US Class Current: 705/17
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G07F 7/00 Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus

Abstract

The present disclosure is directed to a system and method for presenting restaurant items for ordering through a customer ordering kiosk, comprising the steps of displaying an electronic receipt within an ordering interface screen, displaying one or more restaurant items on the electronic receipt corresponding to restaurant items that were selected by the customer for purchase, displaying a restaurant item symbol corresponding to one or more of the restaurant items displayed on the electronic receipt, displaying an edit button for each of the restaurant items and displaying a total cost line item for aggregating the total cost for all of the selected restaurant items. The restaurant item symbol is displayed in close proximity to its respective restaurant item, and customers may modify existing orders by selecting the edit button and causing an edit signal to be generated.

Claims

1. A method for presenting restaurant items for ordering through a customer ordering kiosk having a display and a processor, the method comprising the steps of:

displaying on the kiosk display an electronic receipt within an ordering interface screen;

displaying on the kiosk display one or more restaurant items on the electronic receipt corresponding to restaurant items that were selected by the customer for purchase;

displaying on the kiosk display a restaurant item symbol corresponding to one or more of the restaurant items displayed on the electronic receipt, where the restaurant item symbol is displayed on the kiosk display in close proximity to the respective restaurant item;

displaying on the kiosk display an edit button for each of the restaurant items, wherein customers may modify existing orders by selecting the edit button and causing an edit signal to be generated and processed by the kiosk processor; and

displaying on the kiosk display a total cost line item for aggregating the total cost for all of the selected restaurant items, wherein the kiosk processor automatically adjusts the total cost line item as a result of the addition or subtraction of any restaurant items from the electronic receipt.

2. The method of claim 1 further comprising the step of:

displaying on the kiosk display a scrolling input selector for receiving a scrolling input to direct the kiosk processor to scroll the electronic receipt up or down when the height of the menu exceeds a predetermined height.

3. The method of claim 1 further comprising the steps of:

receiving at the kiosk processor a scrolling input for directing the electronic receipt to scroll up or down; and

displaying on the kiosk display the electronic menu scrolling up or down, respectively, in response to the kiosk processor receiving the scrolling input.

4. The method of claim 1 further comprising the steps of receiving at the kiosk processor the edit signal for one of the restaurant items and in response to the kiosk processor receiving the edit signal, displaying on the kiosk display a corresponding edit sub-menu with alternative restaurant items to add to or replace for existing restaurant items displayed on the electronic receipt.

5. The method of claim 4 wherein the edit sub-menu includes restaurant items selected from a group consisting of:

specials, value meals, sandwiches, kid'"'"'s meals, salads, snacks, fries, sides, desserts, coffee, drinks, and low price items.

6. The method of claim 4 wherein the edit sub-menu includes restaurant items selected from a group consisting of:

breakfast, lunch and dinner items.

7. The method of claim 1 wherein each restaurant item that is displayed on the kiosk display includes one or more ingredient items indicating the ingredients that were selected by the customer for addition to or subtraction from the restaurant item.

8. The method of claim 7 further comprising the steps of receiving at the kiosk processor the edit signal for one of the restaurant items and in response to the kiosk processor receiving the edit signal, displaying on the kiosk display a corresponding edit sub-menu with alternative or ingredient items to add to or replace for existing or ingredient items displayed on the electronic receipt.

9. The method of claim 8 wherein the edit sub-menu includes ingredient items selected from a group consisting of:

condiments, sides, and toppings.

10. The method of claim 1 wherein each restaurant item that is displayed on the electronic receipt of the kiosk display includes one or more dietary selection items.

11. The method of claim 8 further comprising the steps of receiving at the kiosk processor the edit signal for one of the restaurant items and in response to the kiosk processor receiving the edit signal, displaying on the kiosk display a corresponding edit sub-menu with alternative dietary selection items to add to or replace for existing dietary selection items displayed on the electronic receipt.

12. The method of claim 9 wherein the edit sub-menu includes dietary selection items selected from a group consisting of:

low-fat, low-sodium, sugar-free, light, regular, low-cholesterol and vegetarian.

13. The method of claim 1 further comprising the step of displaying one or more payment links on the electronic receipt of the kiosk display representing various payment options available to the customer.

14. The method of claim 13 further comprising the steps of receiving at the kiosk processor a payment selection signal from the kiosk display for one of the payment links displayed on the electronic receipt and in response to the kiosk processor receiving the payment selection signal, displaying on the kiosk display a corresponding payment sub-menu with additional options and information requests for the customer.

15. The method of claim 13 wherein the payment links include payment options selected from a group consisting of:

Amex, Visa, MasterCard, Cash, Check, Credit and Debit.

16. The method of claim 1 further comprising the steps of the kiosk processor determining that all restaurant items cannot be displayed simultaneously on a single screen and in response to that determination, displaying on the kiosk display navigation arrows for scrolling up and down within the electronic receipt.

17. The method of claim 1 further comprising the steps of displaying on the kiosk display a quantity selector, the selector further including a number that is representative of a number of restaurant items that are being ordered by the customer, wherein the number of restaurant items that are being ordered may be increased or decreased by the customer via the electronic receipt.

18. A system for presenting restaurant items for ordering comprising:

a customer order taking application configured to generate customer order taking screens for ordering restaurant items;

a processor for executing the customer order taking application;

a memory for storing the customer order taking application;

a display for displaying customer order taking screens generated by the customer order taking application;

a customer input receiver for receiving selection signals;

wherein the customer order taking application is further configured to display an electronic receipt within an ordering interface screen;

wherein the customer order taking application is further configured to display one or more restaurant items on the electronic receipt corresponding to restaurant items that were selected by the customer for purchase;

wherein the customer order taking application is further configured to display a restaurant item symbol corresponding to one or more of the restaurant items displayed on the electronic receipt, where the restaurant item symbol is displayed in close proximity to the respective restaurant item;

wherein the customer order taking application is further configured to display an edit button for each of the restaurant items, wherein customers may modify existing orders by selecting the edit button and causing an edit signal to be generated; and

wherein the customer order taking application is further configured to display a total cost line item for aggregating the total cost for all of the selected restaurant items, wherein the total cost line item automatically adjusts as a result of the addition or subtraction of any restaurant items from the electronic receipt.

19. The system of claim 18 wherein the customer input receiver is a touch screen display wherein the customer can input selections by touching the touch screen display.

20. The system of claim 18 further comprising a credit card reader for receiving payments via at least one of credit cards, debit cards and gift cards.

21. The system of claim 18 further comprising a receipt dispenser for printing and dispensing a receipt to the customer upon completion of an order.

22. The system of claim 18 wherein the customer order taking application is further configured to display a scrolling input selector for receiving a scrolling input to direct the electronic receipt to scroll up or down when the height of the menu exceeds a predetermined height.

23. The system of claim 18 wherein the processor, memory and display are housed within an independent customer kiosk.

24. The system of claim 23 further comprising a kiosk server, POS terminal server and order generation system wherein the kiosk server can communicate with the customer kiosk and the POS terminal server.

25. The system of claim 24 wherein the POS terminal server can communicate with the order generation system.

26. A computer readable medium encoded with a customer order taking application configured to display an electronic receipt within an ordering interface screen of a kiosk display;

wherein the customer order taking application is further configured to display one or more restaurant items on the electronic receipt of the kiosk display corresponding to restaurant items that were selected by the customer for purchase;

wherein the customer order taking application is further configured to display on the kiosk display a restaurant item symbol corresponding to one or more of the restaurant items displayed on the electronic receipt, where the restaurant item symbol is displayed on the kiosk display in close proximity to the respective restaurant item;

wherein the customer order taking application is further configured to display on the kiosk display an edit button for each of the restaurant items, wherein customers may modify existing orders by selecting the edit button and causing an edit signal to be generated and processed by a kiosk processor; and

wherein the customer order taking application is further configured to display on the kiosk display a total cost line item for aggregating the total cost for all of the selected restaurant items, wherein the kiosk processor automatically adjusts the total cost line item as a result of the addition or subtraction of any restaurant items from the electronic receipt.