Knowledge Re-Use for Call Routing
First Claim
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1. A method for semantic classification comprising:
- tagging utterances in a new training corpus of a new semantic classification application using a pre-existing semantic classifier and associated pre-existing classification tags trained for an earlier semantic classification application.
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Abstract
A method is described for semantic classification in human-machine dialog applications, for example, call routing. Utterances in a new training corpus of a new semantic classification application are tagged using a pre-existing semantic classifier and associated pre-existing classification tags trained for an earlier semantic classification application.
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Citations
27 Claims
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1. A method for semantic classification comprising:
tagging utterances in a new training corpus of a new semantic classification application using a pre-existing semantic classifier and associated pre-existing classification tags trained for an earlier semantic classification application. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of abstracting a semantic classifier, the method comprising:
identifying application-specific features associated with a semantic classifier; and
replacing the application-specific features with generic stem rules.- View Dependent Claims (9, 10, 11, 12, 13)
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14. A computer program product implemented in a computer readable storage medium for semantic classification, the product comprising:
program code for tagging utterances in a new training corpus of a new semantic classification application using a pre-existing semantic classifier and associated pre-existing classification tags trained for an earlier semantic classification application. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A system for developing a semantic classification application based on an earlier semantic classification application, the system comprising:
means for tagging utterances in a new training corpus of a new semantic classification application using a pre-existing semantic classifier and associated pre-existing classification tags trained for an earlier semantic classification application. - View Dependent Claims (22, 23, 24, 25, 26, 27)
Specification