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Establishment of a Telephone Based Engagement

  • US 20090262919A1
  • Filed: 04/18/2008
  • Published: 10/22/2009
  • Est. Priority Date: 04/18/2008
  • Status: Active Grant
First Claim
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1. A computer-implemented method for establishing multiple communication channels between a service provider and a consumer, the method comprising:

  • establishing, by a computer, a real-time communication between the consumer and the service provider over the Internet;

    receiving, at a central system, a first telephone number provided by the consumer via a first user interface and a second telephone number provided by the service provider via a second user interface;

    calling, from the central system, the first telephone number and the second telephone number; and

    bridging the calls between the central system and the first telephone number and the central system and the second telephone number to establish a communication channel between the service provider and the consumer.

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