System and method for assisting user searches in support system
First Claim
1. A method for assisting user searches in a support system, comprising:
- providing a support data structure with nodes comprising support information of a support database,providing at least one behavioral data structure comprising information about the time the user(s) spend at said nodes, and information about the transition probabilities between each upper node and its lower nodes,calculating for each lower node that is located below a current node, navigated to by a user of the support data structure, the expectation value of the time gained by navigating directly to that lower node,selecting at least one of the lower nodes based on said expectation value.
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Abstract
The invention concerns a method for assisting user searches in a support system and a system for performing the method which comprises the steps of providing a support data structure with nodes comprising support information of a support database, and providing at least one behavioral data structure comprising information about the time the user(s) spend at said nodes, and information about the transition probabilities between each upper node and its lower nodes, and calculating for each lower node that is located below a current node, navigated to by a user of the support data structure, the expectation value of the time gained by navigating directly to that lower node, and selecting at least one of the lower nodes based on said expectation value.
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Citations
11 Claims
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1. A method for assisting user searches in a support system, comprising:
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providing a support data structure with nodes comprising support information of a support database, providing at least one behavioral data structure comprising information about the time the user(s) spend at said nodes, and information about the transition probabilities between each upper node and its lower nodes, calculating for each lower node that is located below a current node, navigated to by a user of the support data structure, the expectation value of the time gained by navigating directly to that lower node, selecting at least one of the lower nodes based on said expectation value. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A support system for assisting user searches, which system comprises:
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a support data structure with nodes comprising support information of a support database, at least one behavioral data structure comprising information about the time the user(s) spend at said nodes, and information about the transition probabilities between each upper node and its lower nodes, wherein the system is arranged to operatively; calculate for each lower node that is located below a current node, navigated to by a user of the support data structure, the expectation value of the time gained by navigating directly to that lower node, and select at least one of the lower nodes based on said expectation value.
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Specification