METHOD AND PROCESS FOR AUTOMATIC GENERATION OF SYMPTOM CODES FROM TEXTUAL PROBLEM DESCRIPTIONS TO ENABLE PROBLEM CLASSIFICATION, EARLY WARNING TREND PREDICTION, AND FAST RECALL OF PROGNOSTIC/DIAGNOSTIC SOLUTIONS

• US 20090265364A1
• Filed: 04/16/2008
• Published: 10/22/2009
• Est. Priority Date: 04/16/2008
• Status: Abandoned Application

• Current Assignee: GM Global Technology Operations LLC (General Motors Company)
• Original Assignee: GM Global Technology Operations Incorporated (Motors Liquidation Co. GUC Trust)
• Inventors: Holland, Steven W., Bandyopadhyay, Pulak, Morgan, Alexander P., Chougule, Rahul, Simon, Andrea M., Chakrabarty, Sugato
• Application Number:
  US12/104,010
• Publication Number:
  US 20090265364A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method for converting text related to vehicle service to symptom codes. The method includes typing into work orders and service reports statements that describe the various symptoms and problems of a vehicle that is being serviced. The work orders and service reports are then transmitted to a database facility where they are analyzed. Prior to the reports being analyzed, the text in the work order and service reports is read by a machine reader that converts the text to symptom codes that describe particular vehicle conditions and symptoms. A processor analyzes the codes for patterns and other relationships, and can provide a display of such patterns. Further, the codes and reports are stored in a memory.

Claims

1. A method for documenting vehicle service procedures, said method comprising:

entering text into a report that describes a particular problem with a vehicle;

transferring the report to a database facility;

converting the text in the report to one or more symptom codes in the database facility; and

analyzing the symptom codes to determine whether a problem exists over a population of vehicles.

2. The method according to claim 1 wherein converting the text includes using a machine reader.

3. The method according to claim 1 further comprising entering diagnostic trouble codes into the report and wherein analyzing the symptom codes includes analyzing the combination of the trouble codes and the symptom codes.

4. The method according to claim 1 wherein transferring the report to a database facility includes transferring reports from many service locations to the database facility.

5. The method according to claim 1 wherein entering text into a report includes entering text into a report described by a user of a vehicle and by a technician who services the vehicle.

6. The method according to claim 1 further comprising storing the symptom codes at the database facility.

7. The method according to claim 1 wherein analyzing the codes includes looking for patterns and relationships in the symptom codes.

8. The method according to claim 1 further comprising displaying the symptom codes on a display.

9. The method according to claim 1 further comprising assigning predetermined symptom codes to predetermined textual descriptions of the vehicle.

10. A method for documenting vehicle service procedures, said method comprising:

entering text into reports that describe problems with a vehicle that includes reports for information described by a user of a vehicle and by a technician who services the vehicle;

transferring the reports to a database facility;

converting the text in the report to one or more symptom codes in the database facility using a machine reader; and

analyzing the codes to look for relationships and patterns.

11. The method according to claim 10 further comprising entering diagnostic trouble codes into the report and wherein analyzing the codes includes analyzing the combination of the trouble codes and the symptom codes.

12. The method according to claim 10 wherein transferring the report to a database facility includes transferring reports from many service locations to the database facility.

13. The method according to claim 10 further comprising storing the symptom codes at the database facility.

14. The method according to claim 10 further comprising assigning predetermined symptom codes to predetermined textual descriptions of the vehicle.

15. The method according to claim 10 further comprising displaying the symptom codes on a display.

16. A method for documenting vehicle service procedures, said method comprising:

assigning predetermined symptom codes to predetermined textual descriptions of the vehicle;

entering text into a report that describes a particular problem with a vehicle, wherein entering text into a report includes entering text into a report described by a user of a vehicle and by a technician who services the vehicle;

entering diagnostic trouble codes into the report;

transferring the report to a database facility;

converting the text in the report to one or more symptom codes in the database facility, wherein converting the text includes using a machine reader; and

analyzing the symptom codes to determine whether a problem exists over a population of vehicles, wherein analyzing the symptom codes includes analyzing the combination of the trouble codes and the symptom codes, and wherein analyzing the codes includes looking for patterns and relationships in the codes.

17. The method according to claim 16 wherein transferring the report to a database facility includes transferring reports from many service locations to the database facility.

18. The method according to claim 16 further comprising displaying the symptom codes on a display.

19. The method according to claim 19 further comprising storing the symptom codes at the database facility.