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METHOD AND SYSTEM FOR CENTRALIZED RECORDING IN A DISTRIBUTED ENVIRONMENT

  • US 20090268885A1
  • Filed: 04/29/2008
  • Published: 10/29/2009
  • Est. Priority Date: 04/29/2008
  • Status: Active Grant
First Claim
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1. A method for central recording of telecommunication sessions comprising:

  • duplicating a call and forwarding the call from a session border controller (SBC) to a central recording unit;

    transferring the call from the SBC to a contact center;

    receiving from the contact center by the central recording unit, computer telephony integration (CTI) information related to the call;

    associating between the CTI information and the call; and

    determining by the central recording unit whether to record the call.

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