PREFERRED CUSTOMER SERVICE REPRESENTATIVE PRESENTATION TO VIRTUAL UNIVERSE CLIENTS
First Claim
1. A method for presenting a customer service representative to a virtual universe client, comprising:
- obtaining a preference of the virtual universe client; and
presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference.
2 Assignments
0 Petitions
Accused Products
Abstract
The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR'"'"'s, based on the client'"'"'s stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
65 Citations
25 Claims
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1. A method for presenting a customer service representative to a virtual universe client, comprising:
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obtaining a preference of the virtual universe client; and presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for presenting a customer service representative to a virtual universe client, comprising:
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a system for obtaining a preference of the virtual universe client; and a system for presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference. - View Dependent Claims (15, 16, 17, 18, 19)
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20. A program product stored on a computer readable medium, which when executed, presents a customer service representative to a virtual universe client, the computer readable medium comprising program code for:
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obtaining a preference of the virtual universe client; and presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference. - View Dependent Claims (21, 22, 23, 24)
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25. A method for deploying an application for presenting a customer service representative to a virtual universe client, comprising:
providing a computer infrastructure being operable to; obtain a preference of the virtual universe client; and present a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference.
Specification