RETAIL CUSTOMER SERVICE AND SYSTEM
First Claim
1. A retail customer service process including an ordering queue including a plurality of customers coupled to a production control function, the production control function coupled to a production function for generating a production order from a particular one of the pluralities customer at a front of the ordering queue, the production order including a made-to-order product, and a production output queue in which customers wait for the made-to-order product to be produced from the production function as identified by the production order, the method comprising:
- a) coupling a bypass ordering queue to the production control function to insert a bypass production order into the production control function from a bypass customer not in the ordering queue; and
b) receiving said bypass production order from said bypass customer by electronically reading a prestored bypass order from a portable indicia carried by said bypass customer.
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Accused Products
Abstract
A retail customer service process, method, system and apparatus that includes a bypass queue that is available to customers to enable them to place orders, pay for them, and to submit the bypassing order into a production queue as quickly as possible, preferably avoiding the first serial queue. The method includes an ordering queue including a plurality of customers coupled to a production control function, the production control function coupled to a production function for generating a production order from a particular one of the pluralities customer at a front of the ordering queue, the production order including a made-to-order product, and a production output queue in which customers wait for the made-to-order product to be produced from the production function as identified by the production order. The method provides a) coupling a bypass ordering queue to the production control function to insert a bypass production order into the production control function from a bypass customer not in the ordering queue; and b) receiving said bypass production order from said bypass customer by electronically reading a prestored bypass order from a portable indicia carried by said bypass customer.
17 Citations
11 Claims
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1. A retail customer service process including an ordering queue including a plurality of customers coupled to a production control function, the production control function coupled to a production function for generating a production order from a particular one of the pluralities customer at a front of the ordering queue, the production order including a made-to-order product, and a production output queue in which customers wait for the made-to-order product to be produced from the production function as identified by the production order, the method comprising:
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a) coupling a bypass ordering queue to the production control function to insert a bypass production order into the production control function from a bypass customer not in the ordering queue; and b) receiving said bypass production order from said bypass customer by electronically reading a prestored bypass order from a portable indicia carried by said bypass customer. - View Dependent Claims (2)
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3. A retail customer service process including an ordering queue including a plurality of customers coupled to a production control function, the production control function coupled to a production function for generating a production order from a particular one of the pluralities customer at a front of the ordering queue, the production order including a made-to-order product, and a production output queue in which customers wait for the made-to-order product to be produced from the production function as identified by the production order, the method comprising:
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a) coupling a bypass ordering queue to the production control function to insert a bypass production order into the production control function from a bypass customer not in the ordering queue; b) reading electronically an indicia ID from a portable indicia carried by said bypass customer; and c) accessing a database using said indicia ID to produce said bypass production order for said bypass customer. - View Dependent Claims (4, 5, 6, 7, 8, 9, 10)
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11. A retail customer service system including an ordering queue including a plurality of customers coupled to a production control function, the production control function coupled to a production function for generating a production order from a particular one of the pluralities customer at a front of the ordering queue, the production order including a made-to-order product, and a production output queue in which customers wait for the made-to-order product to be produced from the production function as identified by the production order, comprising:
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a bypass ordering queue, coupled to the production control function, to insert a bypass production order into the production control function from a bypass customer not in the ordering queue; and an indicia ID reader for reading an indicia ID from a portable indicia carried by said bypass customer; and a database accessed using said indicia ID to produce said bypass production order for said bypass customer.
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Specification