MEASURING END USER ACTIVITY OF SOFTWARE ON A MOBILE OR DISCONNECTED DEVICE

• US 20090275320A1
• Filed: 02/05/2009
• Published: 11/05/2009
• Est. Priority Date: 02/05/2008
• Status: Active Grant

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Inventors: Marshall, Kevin
• Granted Patent: US 8,489,081 B2
• Time in Patent Office: Days
• US Class Current: 455/418
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 4/24 Accounting or billing

Abstract

A hardware and/or software facility measures end user activity associated with a software application or service on a mobile phone or other mobile device. The facility tracks and stores usage data associated with a mobile user'"'"'s use of the application or service. When the mobile user initiates transmission of the usage data, the facility retrieves from the mobile phone or other mobile device a usage code representing the usage data. The facility relies on user transcription, text input-buffer insertion, or other indirect means of data transport to deliver the usage code from the mobile phone or other mobile device to an application developer, service provider, or another entity. The recipient extracts the usage data contained in the usage code, and may perform various data mining and analysis techniques on the usage data in order to evaluate how the application or service is used.

Claims

1. A computing system for retrieving user activity data from a mobile device, the system comprising:

a data storage component for storing user activity data, wherein the user activity data represents user interactions with the mobile device;

an input component for receiving from a user of the mobile device an indication that the user activity data is to be transmitted to a remote entity;

a processing component for;

generating a usage code associated with the mobile device, wherein the usage code is representative of the stored user activity data, and

in response to the received indication, populating a communication message with the generated usage code; and

a communication component for transmitting the populated communication message from the mobile device to the remote entity via a mobile device communication protocol.

2. The system of claim 1 wherein the user interactions comprise user interactions with an application or service of the mobile device.

3. The system of claim 2 wherein an entity associated with the application or service of the mobile device specifies the user interactions that are stored.

4. The system of claim 2 wherein the usage code includes at least one of a version number of the application or service, a type of the mobile device, an initiation code entered by the user to provide the indication that the user activity data is to be transmitted to a remote entity, and a format version of the usage code.

5. The system of claim 1 wherein the usage code represents the user activity data in order of importance of the user activity data.

6. The system of claim 1 wherein the usage code is an alphanumeric sequence.

7. The system of claim 1 wherein the received indication is an initiation code.

8. The system of claim 7 wherein the initiation code is associated with a group of users.

9. The system of claim 1 wherein the received indication comprises a user action selected from a group consisting of selection of a reply option in response to a received communication message, selection of a mobile device menu option, and entry of a reserved key sequence.

10. The system of claim 1 wherein the user activity data stored by the data storage component includes both aggregate user activity data and incremental user activity data, and wherein the incremental user activity data comprises user activity data tracked since a most recent transmission of the populated communication message.

11. The system of claim 1 wherein the populated communication message is an SMS message.

12. The system of claim 1 wherein generating the usage code includes compressing, signing, or encrypting the usage code.

13. A computer-readable storage medium, the computer-readable storage medium containing instructions that, when executed by a processing component, cause the processing component to execute a method for delivering usage data from a portable device to a remote service, the method comprising:

receiving from a user of the portable device a command that usage data is to be delivered to the remote service, wherein the usage data is stored on the portable device and represents user interactions with the portable device;

generating a usage code that represents the stored usage data;

in response to receiving the command from the user, inserting the generated usage code into a message; and

sending the message from the portable device to the remote service using a portable device communication protocol.

14. The computer-readable storage medium of claim 13 wherein inserting the generated usage code into a message comprises:

displaying the extracted usage code to the user via a display of the portable device; and

receiving entry by the user of the displayed usage code into the message.

15. The computer-readable storage medium of claim 13 wherein inserting the generated usage code into the message is performed automatically by the portable device.

16. The computer-readable storage medium of claim 13 wherein the usage data is stored separately according to one or more parameters of the usage data.

17. The computer-readable storage medium of claim 13 wherein the usage data is reset after delivering the message to the remote service.

18. The computer-readable storage medium of claim 13 wherein the usage code is an alphanumeric sequence.

19. The computer-readable storage medium of claim 13 wherein the command is an initiation code.

20. The computer-readable storage medium of claim 19 wherein the initiation code is associated with a group of users.

21. The computer-readable storage medium of claim 13 wherein the command comprises a user action selected from a group consisting of selection of a reply option in response to a received communication message, selection of a mobile device menu option, and entry of a reserved key sequence.

22. The computer-readable storage medium of claim 13 wherein the message is an SMS message.

23. The computer-readable storage medium of claim 13 wherein generating the usage code includes compressing, signing, or encrypting the usage code.

24. A method for obtaining user activity data from a mobile device, the method comprising:

receiving a usage code from the mobile device, wherein the usage code represents user interactions with the mobile device, and wherein the usage code is received from the mobile device via a mobile device communication protocol;

extracting from the received usage code a schema identifier, wherein the schema identifier indicates a data format of the usage code; and

decoding the received usage code according to the data format indicated by the extracted schema identifier, wherein the decoding includes obtaining from the usage code information associated with the user interactions represented by the usage code.

25. The method of claim 24 wherein the user interactions comprise user interactions with an application or service of the mobile device.

26. The method of claim 25, further comprising:

analyzing the obtained information to assess the usability of the application or service of the mobile device.

27. The method of claim 24, further comprising:

specifying one or more types of user interactions that are represented by the usage code.

28. The method of claim 24 wherein receiving the usage code comprises receiving from the mobile device a message containing the usage code, and wherein the message is transmitted via the mobile device communication protocol.

29. The method of claim 28, wherein the message is an SMS message.

30. The method of claim 24 wherein the schema identifier is one of multiple schema identifiers, and wherein the multiple schema identifiers indicate different data formats for usage codes.

31. The method of claim 24 wherein the usage code includes one or more redundancy checks, and wherein the method further comprises:

verifying that the received usage code is valid by evaluating the one or more redundancy checks.

32. The method of claim 24 wherein the usage code is encrypted, and wherein the method further comprises decrypting the usage code.

33. The method of claim 24, further comprising:

determining whether the usage code was successfully decoded;

if the usage code was successfully decoded, sending a confirmation message to the mobile device indicating that the usage code was successfully received; and

if the usage code was not successfully decoded, sending an error message to the mobile device indicating that the usage code was not successfully received.

34. The method of claim 24, further comprising, prior to receiving a usage code from the mobile device, sending a message to the mobile device requesting that the mobile device transmit the usage code.