METHOD AND SYSTEM FOR IMPROVEMENT OF REQUEST PROCESSING

• US 20090276419A1
• Filed: 05/01/2009
• Published: 11/05/2009
• Est. Priority Date: 05/01/2008
• Status: Active Grant

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Maiseed, Mark Stephen, Jockisch, Jeffrey Glen, Cooper, Thomas E., Burroughs, Michael B., Jones, Scott A., Gamache, Mark
• Granted Patent: US 8,719,256 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/332 Query formulation
• CPC Class Codes: G06F 16/3322 using system suggestions G06F16/3325 takes precedence

Abstract

A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.

Claims

1. A method for improving resource utilization, comprising:

receiving a request from a source;

providing information of the request to a resource;

obtaining a response from the resource;

determining whether a review of the response is required; and

providing a review of the response.

2. The method of claim 1, further comprising:

providing information of the review to the resource.

3. The method of claim 1, further comprising:

modifying a result based on the response and the review; and

providing the result.

4. The method of claim 1, wherein the review is performed by a person independent of submission of the request.

5. The method of claim 1, wherein the resource is an automated system converting the request in a first language into a second language.

6. The method of claim 4, wherein the determination is based on at least one of a confidence factor, a statistical sampling, a rating of the resource, a ranking of the resource, a qualification of the person and the source.

7. The method of claim 4, wherein the person is selected based on a rating associated with the resource.

8. The method of claim 1, wherein the resource includes at least one human assistant.

9. The method of claim 1, wherein the resource is selected by a person.

10. A system, comprising:

a search service device receiving a query and determining whether a review of a response in association with the query is required;

a resource device receiving information of the query, and providing a response to the query; and

a guide device performing a review of the response.

11. The system of claim 10, further comprising:

a user device submitting the query and receiving the response wherein the query includes audio information and the response includes text information.

12. The system of claim 10, wherein the review is performed prior to the response being provided to a user submitting the query.

13. A computer readable medium storing therein a program for causing a computer to execute an operation including optimizing usage of providers, comprising:

receiving a query;

selecting a provider;

determining whether an evaluation by a worker is needed in association with the query;

transmitting at least a portion of the query to the provider; and

evaluating, by the worker, a response of the provider.

14. The computer readable medium of claim 13, wherein the operation further comprises:

delivering an identifier of a user to the provider;

modifying a behavior of the provider based on the identifier; and

providing a result to the user.

15. The computer readable medium of claim 13, wherein the query includes information of at least one of audio, images, and video and the response includes textual metadata associated with at least one of the audio, images and video.

16. The computer readable medium of claim 13, wherein the provider is an automated system which performs music recognition.

17. The computer readable medium of claim 14, wherein the provider is selected based on a media type associated with the query and a media type associated with a device of a user submitting the query.

18. The computer readable medium of claim 14, wherein the query includes information of at least one of audio, images, and video, the response includes textual metadata associated with at least one of the audio, images and video, and the operation further comprises:

selecting a reviewer for a media type included in the query;

selecting a converter for the media type included in the query;

evaluating, by the converter, a review of the reviewer;

obtaining a rating of the response; and

ranking the reviewer and the converter based on the rating.

19. The computer readable medium of claim 14, wherein the operation further comprises:

determining a first identifier of a user based on the response;

recording the identifier of the user in association with a device of the user;

providing a second identifier associated with the user and at least a portion of the query to a resource;

obtaining an output from the resource; and

rating the resource based on the response.

20. The computer readable medium of claim 14, wherein the operation further comprises;

evaluating, by a resource, the response of the provider.

21. The computer readable medium of claim 13, wherein the provider performs at least one of text to speech conversion, speech to text conversion, and image recognition.

25. The method of claim 21, wherein said generating of the response is performed using a resource selected by at least one other human searcher.

26. The method of claim 21, wherein the response is obtained from information complied by other human searchers.

22. A computer implemented method, comprising generating a response for a query from a user;

transferring the response to be reviewed by a human searcher; and

presenting the response to the user in accordance with the review.

23. The method of claim 22, wherein the query is reviewed by the human searcher prior to said generating of the response.

24. The method of claim 23, wherein the review of the query includes structuring the query by the human searcher using a predetermined parameter prior to said generating of the response.