METHOD AND SYSTEM FOR PERFORMING ROUTING OF A PHONE CALL BASED ON MUTUAL CONTACTS OF A CONTACT LIST

• US 20090279680A1
• Filed: 05/06/2008
• Published: 11/12/2009
• Est. Priority Date: 05/06/2008
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Lauridsen, Christina K., Hollinger, Michael C., Chavez, Timothy R., Eisinger, Jacob D., King, Jennifer E., Morgan, Fabian F.
• Granted Patent: US 8,385,531 B2
• Time in Patent Office: Days
• US Class Current: 379/201.20
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A method, system, and computer program for routing an outgoing communication in real time is presented. A communication is received from a caller to an intended receiving wireless telecommunication device. In response to the communication failing to connect to the intended receiving wireless telecommunication device, scan of other alternate telecommunication devices is initiated to determine if other communication devices are available for receiving a re-route of the original communication. If an alternate telecommunication device is available to receive the communication, then the communication is rerouted to the preferred alternate telecommunication device based on the alternate telecommunication device being a mutual contact of the contact list of the caller telecommunication device and the mapping profile of the intended receiving telecommunication device.

Claims

1. A method of routing an incoming communication, the method comprising:

transmitting a communication from a caller using a caller telecommunication device to an intended receiving wireless telecommunication device;

in response to the communication failing to connect to the intended receiving wireless telecommunication device, the caller telecommunication device initiating an instruction to the intended receiving wireless telecommunication device to transmit a mapping profile of the intended receiving wireless telecommunication device to the caller telecommunication device; and

in response to the caller telecommunication device receiving the mapping profile of the intended receiving wireless telecommunication device, the caller telecommunication device;

identifying one or more alternate telecommunication devices, wherein a first alternate telecommunication device is listed in both the mapping profile of the intended receiving wireless telecommunication device and the caller contact list of the caller telecommunication device,

transmitting a short range wireless query signal to the first alternate telecommunication device,

determining if the first alternate telecommunication device is within a predefined proximity to the intended receiving wireless telecommunication device, and

in response to the first alternate telecommunication device being within the predefined proximity to the intended receiving wireless telecommunication device, connecting the call from the caller telecommunication device to the first alternate telecommunication device.

2. The method of claim 1, wherein the caller contact list further comprises:

a plurality of contact listings, wherein each of the contact listings corresponds to a known alternate telecommunication device that is known to the caller telecommunication device, and wherein each contact listing comprises;

a name of a user of the known alternate telecommunication device;

a personal information profile of the known alternate telecommunication device;

a phone number of the known alternate telecommunication device;

an email address of the known alternate telecommunication device; and

a media access control (MAC) number of the known alternate telecommunication device.

3. The method of claim 1, wherein the mapping profile further comprises:

a plurality of contact listings, wherein each of the contact listings corresponds to a known alternate telecommunication device that is known to the intended receiving wireless telecommunication device, and wherein each contact listing comprises;

a name of a user of the known alternate telecommunication device;

a personal information profile of the known alternate telecommunication device;

a phone number of the known alternate telecommunication device;

an email address of the known alternate telecommunication device; and

a media access control (MAC) number of the known alternate telecommunication device.

4. The method of claim 1, further comprising:

in response to the connecting of the call to the first alternate telecommunication device failing, connecting the call to a second alternate telecommunication device that is within the predefined proximity to the intended receiving wireless telecommunication device.

5. The method of claim 1, wherein the mapping profile of the intended receiving wireless telecommunication device is stored on a host carrier of the intended receiving wireless telecommunication device.

6. The method of claim 5, wherein the mapping profile of the intended receiving wireless telecommunication device is autonomously uploaded to the host carrier at regular intervals as specified by software internal to the intended receiving wireless telecommunication device.

7. The method of claim 5, wherein the mapping profile of the intended receiving wireless telecommunication device is manually uploaded to the host carrier by a user of the intended receiving wireless telecommunication device.

8. A caller telecommunication device comprising:

a telecommunications transceiver for transmitting a communication from a caller using the caller telecommunication device to an intended receiving wireless telecommunication device; and

a processing logic for, in response to the communication failing to connect to the intended receiving wireless telecommunication device, instructing the telecommunications transceiver to transmit an instruction to the intended receiving wireless telecommunication device, wherein the instruction directs the intended receiving wireless telecommunication device to transmit a mapping profile of the intended receiving wireless telecommunication device to the caller telecommunication device, wherein;

in response to the caller telecommunication device receiving the mapping profile of the intended receiving wireless telecommunication device, the caller telecommunication device;

identifies one or more alternate telecommunication devices, wherein a first alternate telecommunication device is listed in both the mapping profile of the intended receiving wireless telecommunication device and the caller contact list of the caller telecommunication device,

transmits a short range wireless query signal to the first alternate telecommunication device,

determines if the first alternate telecommunication device is within a predefined proximity to the intended receiving wireless telecommunication device based on the short range wireless query, and

in response to the first alternate telecommunication device being within the predefined proximity to the intended receiving wireless telecommunication device, connects the call from the caller telecommunication device to the first alternate telecommunication device.

9. The caller telecommunication device of claim 8, wherein the caller contact list comprises a plurality of contact listings, wherein each of the contact listings corresponds to a known alternate telecommunication device that is known to the caller telecommunication device, and wherein each contact listing comprises:

a name of a user of the known alternate telecommunication device;

a personal information profile of the known alternate telecommunication device;

a phone number of the known alternate telecommunication device;

an email address of the known alternate telecommunication device; and

a media access control (MAC) number of the known alternate telecommunication device.

10. The caller telecommunication device of claim 8, wherein the mapping profile further comprises a plurality of contact listings each of which corresponds to an alternate telecommunication device known to the intended receiving wireless telecommunication device, each contact listing comprising:

a name of a user of the known alternate telecommunication device;

a personal information profile of the known alternate telecommunication device;

a phone number of the known alternate telecommunication device;

an email address of the known alternate telecommunication device; and

a media access control (MAC) number of the known alternate telecommunication device.

11. The caller telecommunication device of claim 8, wherein the communication is a phone call, wherein the caller telecommunication device further performs the step of:

in response to the attempt to connect the communication to the first alternate telecommunication device succeeding, maintaining a connection of the communication between the caller telecommunication device and the first alternate telecommunication device.

12. The caller telecommunication device of claim 8, wherein the mapping profile of the intended receiving wireless telecommunication device is stored on a host carrier of the intended receiving wireless telecommunication device.

13. The caller telecommunication device of claim 12, wherein the mapping profile of the intended receiving wireless telecommunication device is autonomously uploaded to the host carrier at regular intervals as specified by software internal to the intended receiving wireless telecommunication device.

14. The caller telecommunication device of claim 12, wherein the mapping profile of the intended receiving wireless telecommunication device is manually uploaded to the host carrier by a user of the intended receiving wireless telecommunication device.

15. A computer-readable medium having stored a plurality of instructions processable by a machine embodied therein, wherein the plurality of instructions, when processed by a machine, causes the machine to perform a method, the method comprising:

transmitting a communication from a caller using a caller telecommunication device to an intended receiving wireless telecommunication device;

in response to the communication failing to connect to the intended receiving wireless telecommunication device, the caller telecommunication device initiating an instruction to the intended receiving wireless telecommunication device to transmit a mapping profile of the intended receiving wireless telecommunication device to the caller telecommunication device; and

in response to the caller telecommunication device receiving the mapping profile of the intended receiving wireless telecommunication device, the caller telecommunication device;

identifying one or more alternate telecommunication devices, wherein a first alternate telecommunication device is listed in both the mapping profile of the intended receiving wireless telecommunication device and the caller contact list of the caller telecommunication device,

transmitting a short range wireless query signal to the first alternate telecommunication device,

determining if the first alternate telecommunication device is within a predefined proximity to the intended receiving wireless telecommunication device, and

in response to the first alternate telecommunication device being within the predefined proximity to the intended receiving wireless telecommunication device, connecting the call from the caller telecommunication device to the first alternate telecommunication device.

16. The computer-readable medium of claim 15, wherein the contact list further comprises a plurality of contact listings a plurality of contact listings, wherein each of the contact listings corresponds to a known alternate telecommunication device that is known to the caller telecommunication device, and wherein each contact listing comprises:

a name of a user of the known alternate telecommunication device;

a personal information profile of the known alternate telecommunication device;

a phone number of the known alternate telecommunication device;

an email address of the known alternate telecommunication device; and

a media access control (MAC) number of the known alternate telecommunication device.

17. The computer-readable medium of claim 15, wherein the mapping profile further comprises a plurality of contact listings, wherein each of the contact listings corresponds to an alternate telecommunication device known to the intended receiving wireless telecommunication device, and wherein each contact listing comprises:

a name of a user of the known alternate telecommunication device;

a personal information profile of the known alternate telecommunication device;

a phone number of the known alternate telecommunication device;

an email address of the known alternate telecommunication device; and

a media access control (MAC) number of the known alternate telecommunication device.

18. The computer-readable medium of claim 15, wherein the communication is a phone call, the method comprising

in response to the attempt to connect the communication to the first alternate telecommunication device succeeding, maintaining a connection of the communication between the caller telecommunication device and the first alternate telecommunication device.

19. The computer-readable medium of claim 15, wherein the mapping profile of the intended receiving wireless telecommunication device is stored on a host carrier of the intended receiving wireless telecommunication device.

20. The computer-readable medium of claim 19, wherein the mapping profile of the intended receiving wireless telecommunication device is autonomously uploaded to the host carrier at regular intervals as specified by software internal to the intended receiving wireless telecommunication device.