Systems, Methods and Computer Program Products for Providing Compliant Messaging Services

• US 20090281829A1
• Filed: 05/01/2009
• Published: 11/12/2009
• Est. Priority Date: 05/08/2008
• Status: Active Grant

• Current Assignee: eResearchTechnology, Inc. (Explorer Holdings, Inc.)
• Original Assignee: Exco Intouch
• Inventors: Hansen, Michael, Davis, Timothy James, Meyer, Sue, Dennison, Simon, Patel, Bipin
• Granted Patent: US 10,049,368 B2
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail

Abstract

Systems, methods and computer program products for providing compliant messaging services are disclosed. Methods according to some embodiments include receiving input data from a campaign sponsor, encrypting at least a portion of the input data, generating a message schedule that includes message content, recipient identification data and temporal data corresponding to a plurality of messages, and sending and/or receiving one of the plurality of messages to and/or from a corresponding recipient.

Claims

1. A method of providing healthcare compliant messaging services, the method comprising:

receiving input data corresponding to a campaign from a campaign sponsor;

encrypting at least a portion of the input data;

generating, under the control of one or more computer systems, a message schedule that is based on the input data and that includes message content, recipient identification data and temporal data corresponding to a plurality of messages;

sending one of the plurality of messages to a corresponding recipient;

confirming a delivery of at least one of the plurality of messages sent to the recipient;

receiving a response from the corresponding recipient to the one of the plurality of messages;

validating at least one of the plurality of messages and/or the response from the corresponding recipient, wherein validating comprises comparing the at least one of the plurality of messages and/or the response to a plurality of valid messages;

generating an audit trail that is configured to create a historical record corresponding to each of the plurality of messages; and

generating a unique identifier corresponding to the one of the plurality of messages.

2. A method for providing compliant messaging services the method comprising:

receiving input data corresponding to a campaign from a campaign sponsor;

encrypting at least a portion of the input data;

generating, under the control of one or more computer systems, a message schedule that is based on the input data and that includes message content, recipient identification data and temporal data corresponding to a plurality of messages base on the input data; and

sending one of the plurality of messages to a corresponding recipient.

3. The method according to claim 2, further comprising confirming a delivery of at least one of the plurality of messages sent to the recipient.

4. The method according to claim 2, further comprising, upon receiving indication of delivery failure of the at least one of the plurality of messages, sending the at least one of the plurality of messages via a different redundant communication network route and/or channel.

5. The method according to claim 4, wherein receiving indication of delivery failure of the at least one of the plurality of messages comprises failure to confirm a delivery of the at least one of the plurality of messages.

6. The method according to claim 4, wherein receiving indication of delivery failure of the at least one of the plurality of messages comprises receiving indication of delivery failure from a communications network resource.

7. The method according to claim 2, further comprising validating at least one of the plurality of messages and/or a response from the corresponding recipient, wherein validating comprises comparing the at least one of the plurality of messages and/or response to a plurality of valid messages.

8. The method according to claim 2, further comprising generating an audit trail that is configured to create a historical record corresponding to each of the plurality of messages.

9. The method according to claim 8, wherein the audit trail includes message version data, message timestamp data corresponding to any changes to the message, delivery attempt data including corresponding timestamp data, response data corresponding to messages received by compliant message module and/or user identification data.

10. The method according to claim 2, wherein the compliant messaging services are compliant with healthcare and/or pharmaceutical service specific requirements.

11. The method according to claim 2, further comprising receiving a response from the corresponding recipient to the one of the plurality of messages.

12. The method according to claim 2, further comprising generating a unique identifier corresponding to the one of the plurality of messages.

13. A computer program product for providing compliant messaging services, the computer program product comprising a computer usable storage medium having computer readable program code embodied in the medium, the computer readable program code configured to carry out the method of claim 2.

14. A healthcare compliant message system for providing healthcare compliant messaging services, the system comprising:

a campaign message manager that receives campaign data corresponding to a campaign by a campaign sponsor and subject data corresponding to study subjects who are participating in the campaign, and generates message schedule data corresponding to the campaign data and the subject data and that defines message delivery and message content information; and

a compliant message module that receives the message schedule data, transmits messages that correspond to the message schedule to respective mobile terminals, and receives a message originating from at least one of the mobile terminals responsive to the transmitted message.

15. The system according to claim 14, wherein the compliant message module is further configured to transmit a message to the mobile terminal that is responsive to a mobile terminal originated message that is an initiating message responsive to an external information source.

16. The system according to claim 14, wherein the campaign message manager comprises:

a user interface that receives the campaign data via an administrative user, wherein the user interface comprises an end user portion that receives the study data;

an enrollment module that uses subject data that is received via the user interface to populate an enrolled study subject database corresponding to enrolled study subjects; and

a message schedule generator that uses the campaign data via the user interface and the enrolled study subject database to generate message schedule data.

17. The system according to claim 16, wherein the message schedule data includes at least one message schedule, message content, at least one reminder message, at least one message language identifier, message format and/or location-based temporal information.

18. The system according to claim 16, wherein the campaign message manager further comprises a communication module that is operable to communicate message schedule data to the compliant message module.

19. The system according to claim 14, wherein the compliant message module comprises:

a message transmitter that transmits messages to at least one mobile terminal according to the message schedule;

a message receiver that receives messages originated by at least one mobile terminal; and

an audit trail module that generates and maintain an audit trail corresponding to messages that are transmitted to the at least one mobile terminal and received by the compliant message module.

20. The system according to claim 19, wherein the audit trail includes message version data, message timestamp data corresponding to any changes to the message, delivery attempt data including corresponding timestamp data, response data corresponding to messages received by compliant message module and/or user identification data.

21. The system according to claim 19, further comprising a validation module that validates received messages originated by the at least one mobile terminal to determine if ones of the received messages are valid responses to respective ones of the transmitted messages, wherein the audit trail further includes validation data.

22. The system according to claim 14, wherein the message schedule data includes a message frequency restriction corresponding to transmitted messages.

23. The system according to claim 22, wherein the message frequency restriction restricts the quantity of messages that can be transmitted within a defined temporal duration.

24. The system according to claim 14, wherein campaign message manager generates the message schedule data via at least one message template that includes a predefined message format and wherein the campaign data includes at least one message template identifier that corresponds to the at least one message template.

25. The system according to claim 24, wherein the at least one message template comprises a multilingual function, wherein the at least one message template is operable to be expressed in a plurality of languages.

26. The system according to claim 24, wherein the at least one message template comprises a plurality of customizable placeholders.