APPLICATION WORKSPACE PERSISTENCE
First Claim
1. A method, comprisingrecording a first transition by an agent interface, whereinsaid first transition is a transition between a first session and a second session of a plurality of sessions in a communication utility, andsaid first transition is recorded in a transition record;
- responsive to receipt of a request to initiate a third session by said communication utility, determining a transition frequency using said transition record;
determining whether to accept said request to initiate said third session, whereinsaid determining whether to accept said request to initiate said third session uses said transition frequency; and
accepting said request to initiate said third session if said determining indicates said request should be accepted.
1 Assignment
0 Petitions
Accused Products
Abstract
The method and system of the present invention include recording a first transition by an agent interface between a first session and a second session of a plurality of sessions in a communication utility. The first transition is recorded in a transition record. Responsive to receipt of a request to initiate a third session by the communication utility, a transition frequency is determined using the transition record. Whether to accept the request to initiate the third session is determined using the transition frequency, and the request to initiate the third session is accepted.
-
Citations
20 Claims
-
1. A method, comprising
recording a first transition by an agent interface, wherein said first transition is a transition between a first session and a second session of a plurality of sessions in a communication utility, and said first transition is recorded in a transition record; -
responsive to receipt of a request to initiate a third session by said communication utility, determining a transition frequency using said transition record; determining whether to accept said request to initiate said third session, wherein said determining whether to accept said request to initiate said third session uses said transition frequency; and accepting said request to initiate said third session if said determining indicates said request should be accepted. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A computer-readable storage medium, comprising:
-
a first set of instructions, executable by a processor, configured to record a first transition by an agent interface, wherein said first transition is a transition between a first session and a second session of a plurality of sessions in a communication utility, and said first transition is recorded in a transition record; a second set of instructions, executable by a processor, configured to responsive to receipt of a request to initiate a third session by said communication utility, determine a transition frequency using said transition record; a third set of instructions, executable by a processor, configured to determine whether to accept said request to initiate said third session, wherein said determining whether to accept said request to initiate said third session uses said transition frequency; and a fourth set of instructions, executable by a processor, configured to accept said request to initiate said third session if said determining by said third set of instructions indicates said request should be accepted. - View Dependent Claims (9, 10, 11, 12, 13, 14)
-
-
15. An apparatus, said apparatus comprising:
-
a processor, means for causing said processor to record a first transition by an agent interface, wherein said first transition is a transition between a first session and a second session of a plurality of sessions in a communication utility, and said first transition is recorded in a transition record; means for causing said processor to, responsive to receipt of a request to initiate a third session by said communication utility, determine a transition frequency using said transition record; means for causing said processor to determine whether to accept said request to initiate said third session, wherein said determining whether to accept said request to initiate said third session uses said transition frequency; and means for causing said processor to accept said request to initiate said third session if said determining means indicate said request should be accepted. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification