SYSTEM AND METHOD FOR ASSIGNING AND VERIFYING CPE SERVICE CALLS INA CABLE NETWORK
First Claim
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1. A system for determining a fault in a hybrid fiber coax (HFC) cable network segment comprising:
- a local area network, wherein the local area network is distinct from the HFC cable network segment;
a cable service technician (“
CST”
) client remote from the customer'"'"'s premises and connected to the local area network;
a two-way query processor remote from a customer'"'"'s premises and connected to the local area network, wherein the two-way query processor comprises instructions for;
receiving a query from the CST client, wherein the query comprises a subscriber account number;
in response to the receipt of the subscriber account number, executing validation instructions to obtain a response indicative of a two-way operational status of each of two or more CPE units associated with the subscriber account number and located at a common location; and
a result analyzer remote from the customer'"'"'s premises and connected to the two-way query processor, wherein the result analyzer comprises instructions for;
receiving the responses from each of the two or more CPE units;
determining that a fault is present in network facilities other than the two or more CPE units when the responses from the two or more CPE units are not indicative of two-way operational capability;
determining that a fault is present in at least one of the two or more CPE units when at least one of the responses from the two or more CPE units are indicative of two-way operational capability and one or more responses from the two or more CPE units are not indicative of two-way operational capability; and
a display server, wherein the display server comprises instructions for;
receiving a fault determination from the result analyzer; and
communicating the fault determination to the CST client via the local area network for display.
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Accused Products
Abstract
A system and method for determining a fault in a hybrid fiber coax (HFC) cable network segment. A two-way client uses a two-way query interface to acquire information indicative of the two-way operational status of subscriber CPE units associated with a subscriber number from a two-way validation server. Using the operational status of the subscriber CPE units, a fault may be associated with either the CPE units or with network facilities other than the two or more CPE units.
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Citations
18 Claims
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1. A system for determining a fault in a hybrid fiber coax (HFC) cable network segment comprising:
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a local area network, wherein the local area network is distinct from the HFC cable network segment; a cable service technician (“
CST”
) client remote from the customer'"'"'s premises and connected to the local area network;a two-way query processor remote from a customer'"'"'s premises and connected to the local area network, wherein the two-way query processor comprises instructions for; receiving a query from the CST client, wherein the query comprises a subscriber account number; in response to the receipt of the subscriber account number, executing validation instructions to obtain a response indicative of a two-way operational status of each of two or more CPE units associated with the subscriber account number and located at a common location; and a result analyzer remote from the customer'"'"'s premises and connected to the two-way query processor, wherein the result analyzer comprises instructions for; receiving the responses from each of the two or more CPE units; determining that a fault is present in network facilities other than the two or more CPE units when the responses from the two or more CPE units are not indicative of two-way operational capability; determining that a fault is present in at least one of the two or more CPE units when at least one of the responses from the two or more CPE units are indicative of two-way operational capability and one or more responses from the two or more CPE units are not indicative of two-way operational capability; and a display server, wherein the display server comprises instructions for; receiving a fault determination from the result analyzer; and communicating the fault determination to the CST client via the local area network for display. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for determining a fault in a hybrid fiber coax (HFC) cable network segment comprising:
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receiving at a two-way query processor a query from a cable service technician (“
CST”
) client via a local area network, wherein the two-way query processor and the CST client are remote from the customer'"'"'s premises, wherein the query comprises a subscriber account number, and wherein the local area network is distinct from the HFC cable network;in response to the receipt of the subscriber account number, executing validation instructions at the two-way query processor to obtain a response indicative of a two-way operational status of each of two or more CPE units associated with the subscriber account number and connected to the HFC cable network and located at a common location; and receiving at the two-way query processor the responses from each of the two or more CPE units; sending the responses to a result analyzer, wherein the result analyzer is remote from the subscriber'"'"'s premises; determining at the result analyzer that a fault is present in network facilities other than the two or more CPE units when the responses from the two or more CPE units are not indicative of two-way operational capability; determining at the result analyzer that a fault is present in at least one of the two or more CPE units when at least one of the responses from the two or more CPE units are indicative of two-way operational capability and one or more responses from the two or more CPE units are not indicative of two-way operational capability; and communicating a fault determination to the CST client via the local area network for display. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification