Method and system for communicating status in a service queue
First Claim
1. A system for communicating information regarding service queue status to at least first and second users, said system comprising:
- a) a first input terminal disposed at a service location coupled to a computer network for entering customer service data.b) a server coupled to the computer network and including a database, said server receiving the customer service data, said server computing service completion status data;
c) a display monitor disposed proximate to said service location, said display monitor being coupled to the computer network and responsive to said server for displaying the service completion status data for viewing by said first user;
d) at least one wireless device allowing said second user to receive a message from a telecommunications network; and
e) said server being coupled to the telecommunications network for sending a message to said wireless device to display service completion status data for viewing by said second user.
3 Assignments
0 Petitions
Accused Products
Abstract
A queuing system to notify customers of the status of requested service includes an input terminal operated by a service advisor. The service advisor communicates with each customer, and enters service parameters for customer service. The service advisor'"'"'s input terminal is coupled by a computer network to a remote server which computes service completion data. The queuing system includes a display monitor coupled to the remote server by the computer network to display queue status in a customer waiting area. Notifications can also be sent via email or text message to a customer'"'"'s mobile wireless device. Also disclosed is a method for informing customers of queue status that displays a service status on a display monitor in a waiting room, and which optionally transmits service status to a customer'"'"'s mobile wireless device or networked computer.
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Citations
29 Claims
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1. A system for communicating information regarding service queue status to at least first and second users, said system comprising:
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a) a first input terminal disposed at a service location coupled to a computer network for entering customer service data. b) a server coupled to the computer network and including a database, said server receiving the customer service data, said server computing service completion status data; c) a display monitor disposed proximate to said service location, said display monitor being coupled to the computer network and responsive to said server for displaying the service completion status data for viewing by said first user; d) at least one wireless device allowing said second user to receive a message from a telecommunications network; and e) said server being coupled to the telecommunications network for sending a message to said wireless device to display service completion status data for viewing by said second user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for tracking and communicating information regarding service queue status for services offered at a service location, said method comprising the steps of:
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a) inputting customer service data into an input terminal, the input terminal coupled to a computer network; b) transmitting the customer service data over the computer network to a server; c) using the server to compute service completion status data; d) providing a display monitor proximate to the service location for viewing by at least a first user; e) transmitting service completion status data from the server to the display monitor via the computer network; and f) displaying service completion status data upon the display monitor to at least the first user. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. The method recited by 10 including the steps of:
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g) inputting service update data to adjust service time; h) communicating service update data to the server; i) re-computing a renewed service time; and j) transmitting the renewed service time to the display monitor for viewing by said first user.
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23. The method recited by 22 wherein said renewed service time is communicated to a mobile telecommunications device for viewing by said second user.
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24. A method for tracking and communicating information regarding service queue status to at least a first user, said method comprising the steps of:
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a) inputting customer data into an input terminal, the input terminal coupled to a computer network and the input terminal disposed at a service location; b) transmitting the customer data from the input terminal to a server over the computer network; c) computing a projected end time; d) displaying the projected end time on a display monitor, the display monitor located proximate to the service location for viewing by said first user; e) detecting the projected end time; f) generating a trigger signal in response to the projected end time; and g) altering display on the display monitor in response to the trigger signal. - View Dependent Claims (25, 26, 27, 28, 29)
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Specification