Customer managed restaurant information system

• US 20090287544A1
• Filed: 05/14/2009
• Published: 11/19/2009
• Est. Priority Date: 05/14/2008
• Status: Abandoned Application

• Current Assignee: Seth L. Neubardt
• Original Assignee: Seth L. Neubardt
• Inventors: Neubardt, Seth L.
• Application Number:
  US12/454,259
• Publication Number:
  US 20090287544A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A restaurant information system includes a point-of-sale (POS) device constructed and arranged for identifying a customer at a restaurant, an amount owed for food or other items purchased at the restaurant, a financial services provider, and a restaurant customer service of which the customer is a member. A network server is associated with the restaurant customer service, and is configured to access a personal customer file created by the customer. The POS device is configured to prompt and receive a customer entry including a review or other comments concerning the restaurant, and to address the customer entry to the second network server for writing in the customer'"'"'s personal file. The network server may also be configured to compile a searchable database reflecting customer entries made in a number of different customer files.

Claims

1. A customer managed restaurant information system, comprising:

a point-of-sale (POS) device constructed and arranged for identifying a customer at a restaurant, a monetary amount owed by the customer for food or other items purchased by the customer at the restaurant, an associated financial services provider, and a restaurant customer service of which the customer is a member;

a first network server associated with the financial services provider; and

a second network server associated with the restaurant customer service, wherein-the second network server is configured to access a personal customer file created by the customer; and

wherein the POS device is configured to prompt and to receive a customer entry including a review or other comments concerning the restaurant, and to address the customer entry to the second network server for writing in the personal customer file.

2. A restaurant information system according to claim 1, wherein the POS device is constructed and arranged to address financial transaction data concerning the customer'"'"'s purchase to the first network server.

3. The system of claim 2, wherein the first network server is configured to address an acknowledgment message representing an approval of the financial transaction data to the POS device.

4. The system of claim 3, wherein the POS device is constructed and arranged to address the customer entry to the second network server upon receiving the acknowledgment message from the first network server.

5. A restaurant information system according to claim 1, wherein the POS device is constructed and arranged to address financial transaction data concerning the customer'"'"'s purchase to the second network server.

6. The system of claim 5, wherein the second network server is configured to forward the financial transaction data to the first network server.

7. The system of claim 6, wherein the first network server is configured to address an acknowledgment message representing an approval of the financial transaction data to the second network server.

8. The system of claim 7, wherein the second network server is configured to enable the POS device to address the customer entry to the second network server when the second network server receives the acknowledgment message from the first network server.

9. A restaurant information system according to claim 1, wherein the second network server is configured to compile a database corresponding to entries in a number of different customer files.

10. The system of claim 9, wherein the database reflects combined customer ratings for a number of restaurants, and is configured to be searchable by one or more of food category, geographic location, and price.

11. The system of claim 10, wherein the second network server is configured to allow access to the database exclusively by members of the restaurant customer service.

12. A restaurant information system according to claim 1, wherein the second network server is constructed and arranged to be accessible via the Internet.

13. A restaurant information system according to claim 1, wherein the POS device comprises a cellular telephone.