Semantic to non-semantic routing for locating a live expert

• US 20090287633A1
• Filed: 03/02/2009
• Published: 11/19/2009
• Est. Priority Date: 01/24/2005
• Status: Active Grant

• Current Assignee: XpertUniverse, Inc.
• Original Assignee: XpertUniverse, Inc.
• Inventors: Zelkin, Abraham, Steinhoff, John, Mason, Richard W., Nevin, James B.
• Granted Patent: US 8,793,206 B2
• Time in Patent Office: Days
• US Class Current: 706/55
• CPC Class Codes: G06F 16/24 Querying
• CPC Class Codes: G06F 16/36 Creation of semantic tools, e.g. ontology or thesauri

Abstract

A system and method of semantic to non-semantic routing for locating an expert. An inquiry-type database has a first layer of inquiry types organized from underlying criteria groupings, (humanly understandable descriptors). Additional layers are associated in a one-to-one correspondence with the first layer of inquiry types. Experts, having individualized knowledge, are listed in a skill-set database associated with the inquiry types. The skill-set database entries are linked to the associated inquiry-type by a numerical routing identifier. An expert is selected from the skill-set database entry linked by the numerical routing identifier. In another embodiment, multiple enterprises are mapped to separate layers of inquiry types having a one-to-one correspondence with the underlying groupings. A skill-set database entry is related to the inquiry type through a numerical routing identifier, the identifier being selected from a respective range of identifiers associated with the respective multiple enterprises.

Claims

1-26. -26. (canceled)

27. A method of providing a service bureau for semantic to non-semantic routing to locate an expert comprising the steps of:

assigning a range of numerical routing identifiers to each of a plurality of organizations;

receiving from one of the organizations a numerical routing identifier derived from request criteria for an expert; and

mapping the numerical routing identifier to an entry in a skill-set database.