AUTOMATED INCIDENT RESPONSE METHOD AND SYSTEM
First Claim
1. A method for providing automated incident response information, comprising:
- receiving a call from a caller about an incident;
obtaining information from the caller about the incident;
selecting one or more presentations in sequence based on the information provided from the caller, wherein the sequence of presentations corresponds to an appropriate response to the incident; and
providing incident response instructions based on information provided in the presentations;
wherein the one or more presentations are stored in an accessible data repository.
2 Assignments
0 Petitions
Accused Products
Abstract
A method and system for automated incident response that includes receiving a call from a caller about an incident, such as an emergency, obtaining information from the caller about the incident, selecting one or more appropriate screens in sequence via a presentation device based on the information provided from the caller, wherein the sequence of appropriate presentations corresponds to an appropriate response to the emergency, and providing response instructions to the caller or other parties based on information presented, wherein the one or more presentations are stored in an accessible data repository.
16 Citations
24 Claims
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1. A method for providing automated incident response information, comprising:
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receiving a call from a caller about an incident; obtaining information from the caller about the incident; selecting one or more presentations in sequence based on the information provided from the caller, wherein the sequence of presentations corresponds to an appropriate response to the incident; and providing incident response instructions based on information provided in the presentations; wherein the one or more presentations are stored in an accessible data repository. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An automated emergency response system, comprising:
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a controller; a data repository accessible by the controller, the data repository storing a plurality of presentations or information that correspond to a plurality of incidents; presentation device coupled to the controller, the presentation device presenting data obtained from the data repository; wherein, the plurality of presentations are accessible via the controller and can be presented on the basis of one or more of the incident situations.
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12. A system for automated emergency response, the system comprising:
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means for receiving a call from a caller about an emergency; means for obtaining information from the caller about the emergency; means for selecting one or more appropriate screens in sequence on a computer display based on the information provided from the caller, wherein the sequence of appropriate screens corresponds to an appropriate response to the emergency; and means for providing emergency response instructions to the caller based on information displayed on the one or more appropriate screens; wherein the one or more appropriate screens are stored in an accessible data repository.
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13. A system for automated emergency response, the system comprising:
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a processor; a user interface functioning via the processor; and a repository accessible by the processor; wherein, a call is received from a caller about an emergency; wherein, information about the emergency is obtained from the caller; wherein, one or more appropriate screens are selected in sequence on a computer display based on the information provided from the caller, wherein the sequence of appropriate screens corresponds to an appropriate response to the emergency; wherein emergency response instructions are provided to the caller based on information displayed on the one or more appropriate screens; and wherein the one or more appropriate screens are stored in an accessible data repository. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to perform an automated emergency response, the control logic comprising:
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first computer readable program code means for receiving a call from a caller about an emergency; second computer readable program code means for obtaining information from the caller about the emergency; third computer readable program code means for selecting one or more appropriate screens in sequence on a computer display based on the information provided from the caller, wherein the sequence of appropriate screens corresponds to an appropriate response to the emergency; and fourth computer readable program code means for providing emergency response instructions to the caller based on information displayed on the one or more appropriate screens; wherein the one or more appropriate screens are stored in an accessible data repository.
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Specification