Telecommunications services activation

• US 20090296907A1
• Filed: 05/30/2008
• Published: 12/03/2009
• Est. Priority Date: 05/30/2008
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Shmunis, Vladimir G., Young, Bruce, Shah, Praful, Vendrow, Vlad, Elpiner, Boris
• Granted Patent: US 9,247,050 B2
• Time in Patent Office: Days
• US Class Current: 379/201.03
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX

Abstract

Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier.

Claims

1. A method of activating telecommunications services, comprising:

configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts;

presenting in an interface an identifier for accessing the subset of telecommunications services;

receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number; and

activating the user account to include the subset of the telecommunications services,

wherein configuring the configuration data occurs prior to presenting the identifier.

2. The method of claim 1 further comprising:

generating a call to the user identification number to confirm activating the subset of the telecommunications services, the call being generated by a telecommunications services provider system.

3. The method of claim 1 further comprising:

generating a call to the user identification number substantially simultaneous to presenting the identifier in the interface.

4. The method of claim 1 further comprising:

activating the user account without transitioning from the interface.

5. The method of claim 1 wherein receiving the data representing the request comprises:

detecting a request call destined to the identifier, the request call being associated with the user identification number; and

accessing call data associated with the request call to obtain the user identification number.

6. The method of claim 5 further comprising:

accessing other call data associated with the request call to obtain a text string associated with the user identification number;

associating the text string with the subset of telecommunications services;

converting the text string to sound data representing a name; and

inserting the sound data into data representing a voicemail greeting associated with the identifier.

7. The method of claim 5 further comprising:

configuring a portion of the configuration data for the user account to associate the user identification number with the identifier without manual intervention,

wherein configuring the portion of the configuration data occurs after presenting the identifier.

8. The method of claim 1 wherein receiving the data representing the request comprises:

presenting in the interface a field to accept the user identification number; and

associating the user identification number with the identifier.

9. The method of claim 8 wherein presenting the field is substantially simultaneous to presenting the identifier.

10. The method of claim 1 further comprising:

presenting the identifier in the interface; and

maintaining presentation of the interface during the activating of the subset of telecommunications services without transitioning to other interfaces.

11. The method of claim 1 wherein activating the user account comprises:

forwarding a call destined to the identifier to the user identification number along with caller data.

12. The method of claim 1, wherein receiving the data representing the request further comprises:

receiving data representing an alternate address; and

associating the data representing the alternate address with an extension.

13. The method of claim 12, wherein activating the user account further comprises:

activating the subset of telecommunications services as a private branch exchange (“

PBX”

) service.

14. The method of claim 12, wherein associating the data representing the alternate address comprises:

identifying the alternate address is a facsimile number; and

associating the facsimile number with the extension, the extension is configured to be selected by a facsimile signal detected from a call to the identifier.

15. The method of claim 12 further comprising:

modifying a call distribution rule to select the user identification number or the alternate user contacting data when a call to the identifier is received.

16. The method of claim 12, wherein the subset of telecommunications services is configured to add another extension.

17. The method of claim 12, wherein the alternate address comprises an email address, wherein a message received from a call to the identifier is saved and forwarded in an email message to the alternate address.

18. A method comprising:

generating for an interface;

a first interface portion configured to determine a primary identification number for telecommunications services,

a second interface portion configured to accept a user identification number, and

a third interface portion configured to modify configuration data for a subset of extensions;

detecting selection of the primary identification number;

providing access to the telecommunications services in response to detecting the selection of the primary identification number; and

maintaining presentation of the first interface portion, the second interface portion, and the third interface portion simultaneously.

19. The method of claim 18 further comprising:

activating the telecommunications services; and

maintaining the interface during activating the telecommunications services.

20. The method of claim 18, wherein the interface is a web page.

21. A computer-readable medium comprising executable instructions to:

configure configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts;

present in an interface an identifier for accessing the subset of telecommunications services;

receive data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number; and

activate the user account to include the subset of the telecommunications services,

wherein the executable instructions to configure the configuration data are executed prior to the executable instructions to present the identifier.

22. A method comprising

configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts;

presenting in an interface a field for entering a user identification number for use in connection with the subset of telecommunications services;

receiving data representing a request to activate the subset of telecommunications services associated with an identifier, the data representing the request including the user identification number; and

activating the user account to include the subset of the telecommunications services,

wherein configuring the configuration data occurs prior to presenting the field.

23. A method comprising:

configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts;

receiving call data representing a request to activate the subset of telecommunications services associated with an identifier, the call data including a user identification number;

extracting the user identification number from the call data; and

activating the user account to include the subset of the telecommunications services,

wherein configuring the configuration data occurs prior to receiving the call data.

24. The method of claim 23 wherein extracting the user identification number from the call data comprises:

using Automatic Number Identification (“

ANI”

) to determine the user identifier number.

25. A system, comprising:

a memory configured to store data associated with telecommunications services; and

a processor configured to;

generate for an interface;

a first interface portion configured to determine a primary identification number for telecommunications services,

a second interface portion configured to accept a user identification number, and

a third interface portion configured to modify configuration data for a subset of extensions;

detect submission of the primary identification number;

provide access to the telecommunications services in response to the submission of the primary identification number; and

maintain presentation of the first interface portion, the second interface portion, and the third interface portion simultaneously.