System and method for location based call processing

• US 20090296913A1
• Filed: 05/28/2008
• Published: 12/03/2009
• Est. Priority Date: 05/28/2008
• Status: Abandoned Application

• Current Assignee: Callcatches, Inc.
• Original Assignee: Callcatches, Inc.
• Inventors: DeSaro, Mike, Nikkel, Christopher, Thomas, Eric
• Application Number:
  US12/154,931
• Publication Number:
  US 20090296913A1
• Time in Patent Office: Days
• US Class Current: 379/211.02
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A method for forwarding calls. In one aspect, the method includes the steps of receiving at a server a first call to a first telephone number, selecting a target telephone number based on a geographic location of a communication device, initiating a second call from the server to the target telephone number, and connecting the first call and the second call.

Claims

1. A method for forwarding calls, comprising,

a. selecting a target telephone number based on a geographic location of a communication device;

b. receiving at a server a first call to a first telephone number;

c. initiating a second call from the server to the target telephone number; and

d. connecting the first call and the second call.

2. The method of claim 1, wherein step a) further comprises, selecting the target telephone number from one or more candidate telephone numbers associated with geographic locations.

3. The method of claim 2, wherein the target telephone number is associated with a geographic location closest to the geographic location of the communication device

4. The method of claim 2, further comprising, transmitting the one or more candidate telephone numbers to the communication device, where the candidate telephone numbers are ranked in order of distance from the geographic location of the communication device.

5. The method of claim 2, further comprising, transmitting the one or more candidate target telephone numbers to the communication device, and wherein a user selects the target telephone number from the one or more candidate telephone numbers.

6. The method of claim 2, wherein the user adds a new telephone number to the one or more candidate telephone numbers.

7. The method of claim 6, wherein the new telephone number is associated with the geographic location of the communication device.

8. The method of claim 6, wherein the new telephone number is associated with a geographic location input by the user.

9. The method of claim 6, wherein the new telephone number is associated with a geographic location determined by a reverse telephone number look-up.

10. The method of claim 1, wherein step a) further comprises, selecting the target telephone number from one or more candidate telephone numbers associated with geographic locations within a predetermined distance of the geographic location of the communication device.

11. The method of claim 1, wherein the target telephone number is selected at the communication device.

12. The method of claim 1, wherein the target telephone number is selected by a user via a web interface.

13. The method of claim 1, further comprising, receiving at the server the geographic location of the communication device, and wherein the target telephone number is selected at the server.

14. The method of claim 1, wherein a user selects to automatically direct to voicemail calls to the first telephone number.

15. A method for transferring a call between a user at a first communication device and a third-party, comprising:

a. selecting a second communication device based on a geographic location of the first communication device;

b. receiving at a server, a transfer signal from the user;

c. initiating a second call from the server to the second communication device in response to the transfer signal; and

d. connecting the third-party to the second communication device when the second call to the second communication device is answered.

16. The method of claim 15, wherein the transfer signal originates from a cellular phone.

17. The method of claim 15, wherein the transfer signal originates from a web interface.

18. The method of claim 15, wherein the second communication device is selected by the user.

19. The method of claim 15, wherein step a) further comprises, selecting the second communication device from one or more candidate communication devices associated with geographic locations.

20. The method of claim 15, wherein the first communication device is one of a cellular phone and a POTS phone and the second communication device is the other of the cellular phone and the POTS phone.

21. A method for communicating with a contact, comprising:

a. selecting the contact at a communication device;

b. transmitting data corresponding to the contact from the communication device to a server;

c. initiating a first call from the server to a first contact point for the contact;

d. terminating, after a predetermined event, the call from the server to the first contact point; and

e. initiating a second call from the server to a second contact point for the contact.

22. The method of claim 21, wherein data corresponding to the contact comprises two or more contact points ranked in order of contact preference.

23. The method of claim 21, wherein the contact point is one of a telephone number and an email address.

24. The method of claim 21, wherein data corresponding to the contact comprises an email address and the server records an audio file from a caller and transmits the audio file to the email address.

25. The method of claim 21, wherein the communication device is one of a cellular phone and a web interface.

26. The method of claim 21, wherein the predetermined event is one of a busy signal, a voicemail indicator, and a ring time out.