Contract Acceptance Systems and Methods
First Claim
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1. A system for obtaining customer acceptance of a service contract for providing service to a delivered item, said system comprising:
- a handheld delivery information acquisition device comprising;
a processor;
memory linked to said processor;
a display; and
a handwriting input device;
wherein said handheld delivery information acquisition device is configured for;
receiving an electronic signature via said handwriting input device; and
after receiving said electronic signature, transmitting said electronic signature to a remote server to be stored as proof of acceptance by the signee of said service contract.
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Abstract
According to various embodiments of the present invention, a contract acceptance system is provided for facilitating customer acceptance of a service contract (e.g., a wireless service contract). In particular, certain embodiments of the present invention allow a shipping carrier delivering a wireless communication device (e.g., a cellular phone) to a customer to facilitate customer acceptance of a new wireless service contract via a handheld computing device at the point of delivery.
110 Citations
32 Claims
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1. A system for obtaining customer acceptance of a service contract for providing service to a delivered item, said system comprising:
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a handheld delivery information acquisition device comprising; a processor; memory linked to said processor; a display; and a handwriting input device; wherein said handheld delivery information acquisition device is configured for; receiving an electronic signature via said handwriting input device; and after receiving said electronic signature, transmitting said electronic signature to a remote server to be stored as proof of acceptance by the signee of said service contract. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for obtaining customer acceptance of a wireless service contract for providing wireless service to a delivered wireless communication device, said system comprising:
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(A) a shipping carrier server configured to transmit information to and receive information from a handheld delivery information acquisition device; (B) a wireless carrier server configured to transmit information to and receive information from said shipping carrier server; (C) a handheld delivery information acquisition device, comprising; a processor, memory linked to said processor, a handwriting input device, and a display; wherein said handheld delivery information acquisition device is configured for; receiving, from said shipping carrier server, delivery information associated with a package containing said wireless communication device, wherein said delivery information is generated by a shipping carrier responsible for shipping said package; and receiving, from said shipping carrier server, wireless service contract information including the terms of a wireless service contract associated with said wireless communication device, wherein; said wireless service contract information relates to an offer by a wireless carrier to provide wireless service for said wireless communication device according to said wireless service contract; displaying said wireless service contract via said display; after or while displaying said wireless service contract, receiving an electronic signature via said handwriting input device; and after receiving said electronic signature, transmitting said electronic signature to said shipping carrier server to be stored as proof of acceptance by the signee of said service contract. - View Dependent Claims (17, 18, 19, 20)
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21. A method of obtaining customer acceptance of a service contract for providing service to a particular item, said method comprising the steps of:
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(A) transporting a package to a customer on behalf of a seller of a particular item, said package containing said particular item; (B) obtaining positive identification of said customer; (C) obtaining an electronic signature from said customer using a handheld delivery information acquisition device, wherein; said handheld delivery information acquisition device comprises; a processor; memory linked to said processor; a display; and a handwriting input device; said handheld delivery information acquisition device is configured to; receive an electronic signature via said handwriting input device; and after receiving said electronic signature, transmit said electronic signature to a remote server; and said electronic signature serves at least as acceptance of said service contract associated with said particular item; (D) relinquishing said package to said customer; and (E) providing said seller with said electronic signature as proof of acceptance of said service contract by said customer. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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29. A method of obtaining customer acceptance of a wireless service contract for providing service to a wireless communication device, said method comprising the steps of:
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(A) receiving a shipping notification from a wireless carrier, said notification indicating that said wireless carrier wishes to ship said wireless communication device to a customer of said wireless carrier; (B) receiving a package from said wireless carrier, said package including at least said wireless communication device; (C) transporting said package to said customer on behalf of said wireless carrier (D) obtaining positive identification of said customer; (E) obtaining an electronic signature from said customer using a handheld delivery information acquisition device, wherein; (i) said handheld delivery information acquisition device comprises; a processor; memory linked to said processor; a display; and a handwriting input device; (ii) said handheld delivery information acquisition device is configured for; receiving an electronic signature via said handwriting input device; and after receiving said electronic signature, transmitting said electronic signature to a remote server; and (iii) said electronic signature serves at least as acceptance of said wireless service contract associated with said wireless communication device; (F) relinquishing said package to said customer; and (G) transmitting said electronic signature to a remote server using said handheld delivery information acquisition device to store as proof of acceptance of said wireless service contract by said customer. - View Dependent Claims (30, 31)
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32. A computer readable medium storing computer executable instructions for:
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receiving delivery information relating to the delivery of a package containing a particular item; receiving service contract information including the terms of a service contract associated with said particular item; displaying a service contract via the display of a handheld delivery information acquisition device; receiving an electronic signature via the handwriting input device of a handheld delivery information acquisition device; and transmitting said electronic signature to a remote server to store as proof of the acceptance by the signee of a service contract.
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Specification