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METHOD, SYSTEM AND COMPUTER PROGRAM FOR FURNISHING INFORMATION TO CUSTOMER REPRESENTATIVES

  • US 20090299784A1
  • Filed: 03/03/2009
  • Published: 12/03/2009
  • Est. Priority Date: 02/01/2002
  • Status: Abandoned Application
First Claim
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1. A method for providing scripts to customer representatives, comprising the steps of:

  • receiving from a client computer information identifying a customer, a product, and a workflow,determining a script based on the received product and workflow information,obtaining the determined script, said script comprising text and variables, from a database;

    replacing the variables in the determined script with text in accordance with at least the received customer identification information to provide a customized script; and

    providing the customized script to the client computer for display.

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