Device maintenance scheduling method and system

• US 20090299800A1
• Filed: 05/30/2008
• Published: 12/03/2009
• Est. Priority Date: 05/30/2008
• Status: Abandoned Application

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Neilan, Michael J.
• Application Number:
  US12/156,147
• Publication Number:
  US 20090299800A1
• Time in Patent Office: Days
• US Class Current: 705/7.26
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G07C 3/00 Registering or indicating the condition or the working of machines or other apparatus, other than vehicles
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network
• CPC Class Codes: G07F 9/026 for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty

Abstract

Maintenance schedules and costs for a network of self-service terminals are generated based upon usage data for respective peripheral devices at each of the self-service terminals.

Claims

1. A method of device maintenance scheduling comprising the steps of:

i) collecting usage data from at least one peripheral device of at least some of a plurality of self-service terminals (SSTs) locally at said SSTs, the usage data being indicative of the number of transactions executed by the at least one peripheral device;

ii) uploading the usage data from at least some of of the plurality of SSTs to a management unit via a network, along with identification data, associated with the usage data, that identifies each of the plurality of SSTs from which the usage data is uploaded;

iii) ranking the usage data according to scheduling rules at the management unit; and

iv) generating a maintenance schedule based upon the ranking of Step (iii) and the identification data associated with each piece of usage data at the management unit.

2. The method of claim 1, comprising selecting usage data associated with only one peripheral device of at least some of the plurality of SSTs to be subject to the scheduling rules in Step (iii).

3. The method of claim 1, comprising selecting usage data associated with more than one peripheral device of at least some of the plurality of SSTs to be subject to the scheduling rules of Step (iii).

4. The method of claim 3, comprising weighting the usage data associated with each of the more than one peripheral devices for at least some of the plurality of SSTs.

5. The method of claim 1, comprising defining at least one peripheral device usage threshold limit as one of the scheduling rules of Step (iii).

6. The method of claim 1, comprising defining differing peripheral device usage threshold limits for different peripheral devices as scheduling rules of Step (iii).

7. The method of claim 1, comprising defining different peripheral device usage threshold limits for first and second functionally similar peripheral devices present on differing SSTs.

8. The method of claim 1, formatting the identification data to comprise an ID number associated with the SST.

9. The method of claim 8, comprising defining a scheduling rule comprising optimising a route between a number of the plurality of SSTs by cross-referencing the schedule generated in Step (iv) and an indicium of the geographical location of each of the number of the plurality of SSTs comprising the identification data.

10. The method of claim 1, comprising assigning a cost to the maintenance based upon which of the scheduling rules has been violated.

11. The method of claim 1, wherein at least some of the SSTs comprise:

an automatic teller machine (ATM), a check-in/check-out terminal, a medical record entry terminal.

12. A device maintenance scheduling system comprising a plurality of self-service terminals (SSTs) and a management unit, each of the plurality of SSTs comprising a control processor and a data storage device, at least one peripheral device, and an input-output (IO) port, the management unit comprising a management processor and an IO port, the control processor of each of the plurality of SSTs being arranged to collect usage data from the respective at least one peripheral devices and to store said usage data on the data storage device, the control processor being further arranged to instruct the output of the usage data and identification data that identifies the SST from which the usage data originates to the management unit via respective IO ports over a network, the management unit IO port being arranged to receive the usage data from at least some of the plurality of SSTs and to upload the usage data and identification data to the management processor, the management processor being arranged to rank the usage data according to scheduling rules and being further arranged to generate a maintenance schedule based upon the ranked usage data and the corresponding identification data.

13. The system of claim 12, wherein the management processor is arranged to select usage data associated with only one peripheral device of each of the plurality of SSTs to be subject to the scheduling rules.

14. The system of claim 12, wherein the management processor may be arranged to select usage data associated with more than one peripheral device of at least some of the plurality of SSTs to be subject to the scheduling rules.

15. The system of claim 12, wherein the management processor is arranged to weight the usage data associated with at least some of the peripheral devices comprising respective SSTs.

16. The system of claim 12, wherein the management processor is arranged to define at least one peripheral device usage threshold limit as one of the scheduling rules.

17. The system of claim 12, wherein the identification data comprises an ID number associated with the SST.

18. The system of claim 12, wherein at least some of the plurality of SSTs comprise:

an automatic teller machine (ATM), a check-in/check-out terminal, a medical record entry terminal.

19. A management unit comprising a management processor and an IO port, the management unit IO port being arranged to receive usage data indicative of the usage of at least one peripheral device forming part of one of a plurality of self-service terminals (SSTs) from at least some of the plurality of SSTs and to upload the usage data, and identification data that identifies a respective one of the plurality of SSTs, to the management processor, the management processor being arranged to rank the usage data according to scheduling rules, and being further arranged to generate a maintenance schedule based upon the ranked usage data and identification data.

20. A method of estimating the cost of maintenance comprising the steps of:

i) collecting usage data from at least one peripheral device of at least some of a plurality of self-service terminals (SSTs) locally at each of the plurality of SSTs, the usage data indicating a number of transactions executed by the at least one peripheral device;

ii) uploading the usage data, and identification data that identifies the SST, from the SST to a management unit via a network; and

iii) assigning a cost to scheduled maintenance for at least some of the plurality of SSTs based upon the content of their respective usage data.