TRADE SUPPORT PROCESS SYSTEM, TRADE SUPPORT PROCESS METHOD, AND RECORDING MEDIUM

• US 20090299892A1
• Filed: 06/02/2009
• Published: 12/03/2009
• Est. Priority Date: 06/03/2008
• Status: Abandoned Application

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Kasai, Hiroyuki, Goto, Seiji, Yoshida, Junko, Kusakari, Takashi, Yamamoto, Yumi, Tezuka, Eiichi, Takita, Yoshikazu, Kimoto, Shinya, Sekiguchi, Keisuke
• Application Number:
  US12/476,459
• Publication Number:
  US 20090299892A1
• Time in Patent Office: Days
• US Class Current: 705/37
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

Receipt of an order for a support for transportation in a trade or for documentation in a trade is managed. A control unit of a service management server sends an order receipt information registration screen. In a case where a service pattern is selected on the order receipt information registration screen, the control unit retrieves service plans that constitute the service pattern, and outputs the service plans. Then, the control unit acquires order receipt particulars information about the service plans. Then, the control unit registers order receipt management data. On the other hand, in a case where order receipt information is input in the order receipt information registration screen, the control unit retrieves a service plan that matches the order receipt information, and outputs the service plan.

Claims

1. A trade support process system, comprising:

a service plan code storage unit that stores a service plan code in association with a service code and a client code, the service plan code being an identification of a service plan, the service plan being information in which a service regarding a trade procedure and a client to whom the service is provided are associated, the service code being an identification of the service, and the client code being an identification of the client to whom the service is provided;

a service pattern data storage unit that stores a service pattern code, which is an identification of a service pattern constituted by a plurality of such service plans as said above, in association with the service plan codes of the service plans that constitute the service pattern;

an order receipt management data storage unit that records the client code in association with the service code of the service, which is ordered by the client identified by the client code;

a service pattern retrieving unit that, when the service pattern code is acquired from a user terminal, retrieves the service plan codes associated with the acquired service pattern code from the service pattern data storage unit;

a service plan setting unit that retrieves the service codes associated with the service plan codes retrieved by the service pattern retrieving unit from the service plan code storage unit, and outputs the retrieved service codes to the user terminal; and

an order receipt information registering unit that acquires the service code, which is selected by the user terminal, assigns an order receipt management code to the acquired service code, and records the service code in association with the client code in the order receipt management data storage unit.

2. The trade support process system according to claim 1,

wherein the order receipt management data storage unit records status information in association with the service code, and

the trade support process system further comprises a status managing unit that, when a completion notification indicating that the service has been provided to the client is acquired from the user terminal, records a completion flag, by which it is identified that the service has been provided, as the status information in the order receipt management data storage unit.

3. The trade support process system according to claim 2, further comprising a service information storage unit that stores an amount to charge in association with the service code,

wherein in a case where the completion flag is recorded for all the service codes that are associated with the order receipt management code and the client code, the status managing unit permits charging the client having the client code the amount to charge recorded in the service information storage unit.

4. A trade support process method, involving use of a trade support process system including:

a service plan code storage unit that stores a service plan code in association with a service code and a client code, the service plan code being an identification of a service plan, the service plan being information in which a service regarding a trade procedure and a client to whom the service is provided are associated, the service code being an identification of the service, and the client code being an identification of the client to whom the service is provided;

a service pattern data storage unit that stores a service pattern code, which is an identification of a service pattern constituted by a plurality of such service plans as said above, in association with the service plan codes of the service plans that constitute the service pattern; and

an order receipt management data storage unit that records the client code in association with the service code of the service, which is ordered by the client identified by the client code,

the method comprising;

when the service pattern code is acquired from a user terminal, retrieving the service plan codes associated with the acquired service pattern code from the service pattern data storage unit;

retrieving the service codes associated with the retrieved service plan codes from the service plan code storage unit, and outputting the retrieved service codes to the user terminal; and

acquiring the service code, which is selected by the user terminal, assigning an order receipt management code to the acquired service code, and recording the service code in association with the client code in the order receipt management data storage unit.

5. A recording medium storing a trade support process program that controls a computer including:

a service plan code storage unit that stores a service plan code in association with a service code and a client code, the service plan code being an identification of a service plan, the service plan being information in which a service regarding a trade procedure and a client to whom the service is provided are associated, the service code being an identification of the service, and the client code being an identification of the client to whom the service is provided;

a service pattern data storage unit that stores a service pattern code, which is an identification of a service pattern constituted by a plurality of such service plans as said above, in association with the service plan codes of the service plans that constitute the service pattern; and

an order receipt management data storage unit that records the client code in association with the service code of the service, which is ordered by the client identified by the client code,

the program controlling the computer to function as;

a service pattern retrieving unit that, when the service pattern code is acquired from a user terminal, retrieves the service plan codes associated with the acquired service pattern code from the service pattern data storage unit;

a service plan setting unit that retrieves the service codes associated with the service plan codes retrieved by the service pattern retrieving unit from the service plan code storage unit, and outputs the retrieved service codes to the user terminal; and

an order receipt information registering unit that acquires the service code, which is selected by the user terminal, assigns an order receipt management code to the acquired service code, and records the service code in association with the client code in the order receipt management data storage unit.