Automated dry cleaning delivery system

• US 20090302105A1
• Filed: 06/03/2009
• Published: 12/10/2009
• Est. Priority Date: 06/04/2008
• Status: Active Grant

• Current Assignee: Laundrymart Pte Ltd
• Original Assignee: HMC Solutions, LLC
• Inventors: Rowell, Kevin J., Faver, Jane A., Jones, Eric L., Cassady, Tony L., Epperson, William T.
• Granted Patent: US 7,886,971 B2
• Time in Patent Office: Days
• US Class Current: 235/381
• CPC Class Codes: D06F 95/00 Laundry systems or arrangements of apparatus or machines; Mobile laundries D06F31/00 takes precedence
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

An automated, self-service dry cleaning delivery system accepts and records items dropped off through a kiosk for cleaning, and returns cleaned items to the same kiosk for customer pick-up. A computer software program operates the conveyors, the loading doors, and material transporting equipment. To facilitate maximum customer satisfaction, numerous customer feedback choices are displayed to maximize system dexterity.

Claims

1. An automated self-service dry cleaning and laundry drop-off and retrieval system for:

use by a dry cleaning establishment for receiving and returning goods to be laundered, the system comprising;

a system computer;

an upright kiosk for both receiving goods dropped off by customers and returning processed goods back to customers, the kiosk comprising;

an external access door through which customers drop off items for cleaning or retrieve items that have already been cleaned;

an internal rotary door for transferring goods through said kiosk within said dry cleaning establishment, the internal door supporting a delivery hook for holding items;

a touch screen display monitor for displaying customer options and recognizing customer selection inputs;

a card reader for identification and facilitating financial and identification transactions;

a printer for preparing customer receipts; and

,

means for assigning dropped off goods a unique order number and transferring the number to said computer;

a conveyor within said establishment proximate said kiosk for storing goods and delivering cleaned goods to said kiosk for customer pick-up;

a customer user interface program adapted to run on said computer that is responsive to said touch screen monitor;

means for scanning goods transferred through said kiosk into said establishment;

a conveyor within said establishment for handling goods, said conveyor comprising a plurality of garment hanging racks for supporting hangers with items attached;

garment transfer means for transferring items both from the conveyor to the delivery hook and, in the case of customer-rejected or forgotten items, from the delivery hook back to the conveyor;

means of loading processed items onto the conveyor by an operator through a load station for assignment of location and tracking for later retrieval;

wherein a program executes the following steps;

(a) executing a display welcome screen on said touch screen display prompting the customer to press a start button on the computer touch screen or to swipe a magnetic card in the card reader;

(b) executing a “

Wait for card swipe”

step to monitor the magnetic card reader for a valid customer input, and if not, returning to the welcome screen;

( c) if a valid card input is detected, processing Card Swipe information, then prompting the customer for their phone number and looking up the customer in a database, or, if a new phone number is determined, obtaining new customer information;

(d) executing a “

Check for Ready Items”

step to determine if a valid order for this customer is ready for delivery, and, if so, delivering the order to the customer through said access door;

(e) executing a process drop off step if the customer indicates they have items to be dropped off by prompting the customer to enter details about the order, then processing the order by assigning a unique order number, printing receipts and transferring the order number through the kiosk;

(f) executing a finish transaction step by determining if a customer wishes to reject a delivered order, and, if so, opening the access door to allow the rejected order to be reprocessed, and if not, returning to said step (a).

2. The computerized system as defined in claim 1 further comprising a dispenser accessible from said kiosk for vending disposable bags for customers.

3. The computerized system as defined in claim 1 further comprising audio feedback means for audibly assisting customers.

4. The computerized system as defined in claim 1 further comprising means fio locking the rotary door whenever the access door is opened.

5. The computerized system as defined in claim 1 wherein the kiosk comprises a rotary door for discharging dropped off items from said kiosk and a clothes drop ram for further moving dropped off items away from kiosk.

6. The computerized system as defined in claim 5 further comprising a front door sensor for detecting whether the access door is open or closed

7. The computerized system as defined in claim 5 further comprising a returned item sensor for detecting the presence of customer-rejected or forgotten items on said transfer hook, and wherein the computer program allows customers the choice to return rejected items by placing them back inside said kiosk.

8. The computerized system as defined in claim 7 wherein each conveyor hanger bracket comprises internal V-shaped slots causing garment hangers to assume a stable middle position within the bracket slot.

9. The computerized system as defined in claim 1 wherein said step 1(b) comprises the further steps of:

(a) testing for a valid swipe by parsing magnetic track data from the card reader and checking for the validity of the input by determining if the magnetic card data is corrupt or in an incompatible format;

(b) if the swipe is invalid as determined in the preceding step, setting an error condition and passing control back to the customer user interface and if the swipe is valid Parsing Magnetic Data for information including card number, expiration date and the card holder name;

(c) determining if a loyalty card is in use, and, if so, storing the loyalty card number and passing control back to the customer user interface, and if not, executing a “

Return Customer Name”

step to store customer name data from the magnetic stripe and passing back to the customer user interface.

10. The computerized system as defined in claim 1 wherein if step 1(f) determines that an order has been rejected, executing the further steps of:

(a) executing a “

Process reject of an order”

step and creating a “

Reject record”

Containing the customer ID, phone number, date and time of the transaction;

(b) executing a “

Display instructions for user to place order on hook inside of cabinet and close door”

step by interfacing the touch screen display, presenting instructions for the customer to place the order they are returning on the delivery hook, and closing the access;

door;

( c) transferring the rejected order through the kiosk to the establishment interior for processing.

11. The computerized system as defined in claim 1 wherein items forgotten and left behind within the kiosk by a customer are removed and made available for customer retrieval again by execution of the following steps:

(a) detecting any items left on the delivery hook;

(b) determining if items were rejected by the last customer, and if not,

(c) creation of a left behind order record

(d) assigning an available slot on the storage conveyor for the forgotten order;

(e) transferring the items from the delivery hook to said slot;

(f) creating an order record for the last customer who used the kiosk, enabling the order to be retrieved by that customer in the event they return.

12. An automated self-service dry cleaning and laundry drop-off and retrieval system for use by a dry cleaning establishment for receiving and returning goods to be laundered, the system comprising:

a system computer;

an upright kiosk for both receiving goods dropped off by customers and returning processed goods back to customers, the kiosk comprising;

an external access door through which customers drop off items for cleaning or retrieve items that have already been cleaned;

an internal rotary door for transferring goods through said kiosk within said dry cleaning establishment, the internal door comprising a delivery hook for holding items;

a touch screen display monitor for displaying customer options and recognizing customer selection inputs;

a card reader for identification and facilitating financial transactions;

a printer for preparing customer receipts;

means for assigning dropped off goods a unique order number and transferring the number to said computer;

a dispenser accessible from said kiosk for vending disposable bags for customers;

a clothes drop ram for discharging dropped off items or forgotten items from said kiosk through said rotary door;

a door sensor for detecting whether the access door is open or closed;

a returned item sensor for detecting the presence of customer-rejected items on said transfer hook;

13. The computerized system as defined in claim 12 further comprising audio feedback means for audibly assisting customers.

14. The computerized system as defined in claim 12 further comprising means for locking the rotary door whenever the access door is opened.

a conveyor within said establishment proximate said kiosk for storing goods and delivering cleaned goods to said kiosk for customer pick-up;

a customer user interface program adapted to run on said computer that is responsive to said touch screen monitor;

means for scanning goods transferred through said kiosk into said establishment;

a conveyor within said establishment for handling goods, said conveyor comprising a plurality of garment hanging racks for supporting hangers with items attached;

garment transfer means for transferring items between said delivery hook and said conveyor, the garment transfer means responsive to said program for recognizing the customer order number so that the order can be properly loaded onto said conveyor;

wherein the program executes the following steps;

(a) executing a display welcome screen on said touch screen display prompting the customer to press a start button on the computer touch screen or to swipe a magnetic card in the card reader;

(b) executing a “

Wait for card swipe”

step to monitor the magnetic card reader for a valid customer input, and if not, returning to the welcome screen;

( c) if a valid card input is detected, processing Card Swipe information by prompting the customer for their phone number and looking up the customer in a database, or, if a new phone number is determined, obtaining new customer information;

(d) executing a “

Check for Ready Items”

step to determine if a valid order for this customer is ready for delivery, and, if so, delivering the order to the customer through said access door;

(e) executing a process drop off step if the customer indicates they have items to be dropped off by prompting the customer to enter details about the order, then processing the order by assigning a unique order number, printing receipts and transferring the order number through the kiosk;

(f) executing a finish transaction step by determining if a customer wishes to reject a delivered order, and, if so, opening the access door to allow the rejected order to be reprocessed, and if not, returning to said step (a).

15. The computerized system as defined in claim 14 wherein each conveyor hanger bracket comprises internal V-shaped slots causing garment hangers to assume a stable middle position within the bracket slot.

16. The computerized system as defined in claim 14 wherein said step 12(b) comprises the further steps of:

(a) testing for a valid swipe by parsing magnetic track data from the card reader and checking for the validity of the input by determining if the magnetic card data is corrupt or in an incompatible format;

(b) if the swipe is invalid as determined in the preceding step, setting an error condition and passing control back to the customer user interface and if the swipe is valid Parsing Magnetic Data for information including card number, expiration date and the card holder name;

(c) determining if a loyalty card is in use, and, if so, storing the loyalty card number and passing control back to the customer user interface, and if not, executing a “

Return Customer Name”

step to store customer name data from the magnetic stripe and passing back to the customer user interface.

17. The computerized system as defined in claim 12 wherein if step 12(f) determines that an order has been rejected, executing the further steps of:

(a) executing a “

Process reject of an order”

step and creating a “

Reject record”

Containing the customer ID, phone number, date and time of the transaction;

(b) executing a “

Display instructions for user to place order on hook inside of cabinet and close door”

step by interfacing the touch screen display, presenting instructions for the customer to place the order they are returning on the delivery hook, and closing the access;

door;

(c) transferring the rejected order through the kiosk to the establishment interior for processing.

18. The computerized system as defined in claim 17 wherein items forgotten and left behind within the kiosk by a customer are removed and made available for customer retrieval again by execution of the following steps:

(g) detecting any items left on the delivery hook;

(h) determining if items were rejected by the last customer, and if not,

(i) creation of a left behind order record

(j) assigning an available slot on the storage conveyor for the forgotten order;

(k) transferring the items from the delivery hook to said slot;

(l) creating an order record for the last customer who used the kiosk, enabling the order to be retrieved by that customer in the event they return.